Mandy Day
Bristol,TN
Summary
Hardworking and people oriented with strong abilities in organizational and social skills. Offering reliability, multilingualism and experience in insurance and data entry programs. Highly self motivated, proactive, and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
Work History
Patient Advocate
Ensemble Health Partners
Bristol, TN
09.2021 - Current
- Managed database of patient information and frequently used computerized systems to track details.
- Acted as liaison for hospital staff, physicians, patients and family members.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Gathered and analyzed patient information to determine special program eligibility.
- Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues.
Pharmacy Technician
Food City Pharmacy
Bristol, TN
08.2020 - 10.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Office/Unit Secretary
Bristol Regional Medical Center
Bristol, TN
03.2012 - 07.2020
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Managed the front desk area ensuring neatness at all times.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Education
High School Diploma -
Tennessee High School
Bristol, TN05.1997
License - Pharmacology
Commonwealth of Virginia
05.2020
Skills
- Bilingual- English/Spanish- Able to read, write, and speak multiple dialects and am comfortable with the vocabulary related to healthcare
- Dedication to excellence- I continue to receive near perfect monthly feedback from management during our review processes
- Strong multi-tasking abilities with in depth comprehension of Microsoft Office programs
- Good bedside manner with an ability to deescalate high stress situations
- Experienced with records keeping and charting
- Proficient with various health care records keeping systems, ie Epic
Timeline
Patient Advocate
Ensemble Health Partners
09.2021 - Current
Pharmacy Technician
Food City Pharmacy
08.2020 - 10.2021
Office/Unit Secretary
Bristol Regional Medical Center
03.2012 - 07.2020
High School Diploma -
Tennessee High School
License - Pharmacology
Commonwealth of Virginia
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