William Richey
Davenport,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Proficient at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Looking to work remotely. Last five years worked remotely from home. Heavy phone communication with writing and computer skills.
Overview
24
24
years of professional experience
Work History
Mortgage Loan Orginator
Obsidian Financial Services
Melbourne, Florida
01.2018 - 12.2019
- Educated hundreds of prospects and past customers about mortgage processes and documentation for purchase and refinance loans
- Communicated with customers throughout loan process assisting with questions and explaining additional requirements
- Tracked daily loan progress, proactively addressing potential issues impacting close date
- Managed and closed loans remotely over 10 years being referred only by name and phone number to funding with only cell phone and computer
- Facilitated inbound calls from mail-out campaigns.
- Exceeded goals through effective task prioritization and great work ethic
- Maintained excellent attendance record, consistently arriving to work on time
Residential Mortgage Loan Officer
American Banc Shares
Miami, Florida
05.2016 - 01.2018
- Maintained high-quality service and supported accuracy, reviewing loan submissions to validate compliance with loan policies, laws, and regulations on 100's of loans
- Managed loans from home with phone and computer
- Gathered and entered information for pre-approval and loan process verifying complete and fully compliant loan disclosure packages
- Assisted customers in choosing proper loan programs to suit all financial needs
- Scheduled closing appointments with respective parties, including title companies and attorneys on 100% of closings.
Personal Banker
Wachovia Bank merging to Wells Fargo Bank
Palm City, Florida
03.2012 - 04.2016
- Compiled information about new accounts, entered account information with related forms or other documents
- Initiated over 100 outbound calls during scheduled call days
- Completed application processes by obtaining customer credit records
- Assisted customers seeking to open new accounts or rent safety deposit boxes
- Delivered exceptional customer service for diverse banking needs by leveraging all knowledge of bank operations, available offerings, and applicable regulations
- Completed loan mortgage process easily from application to funding
- Met individual member needs by recommending close-match bank financial products and services.
Education
Bachelor of Science - Operations and Human Resourse Management
Eastern Illinois University
Charleston, IL05.1992
Skills
- Loan expert receiving many awards for production
- Credit report experience of over 20 years
- Excellent phone and written communication skills
- Ambition to learn and grow in each position
- Innovative to keep up with change regarding all products that are offered
- Dedicated team player always willing to help
- Financial transactions expertise
- Training and Development
Additional Information
- Most of my awards were from my production volume. My top two awards were from Wells Fargo Mortgage. The top producers in the state of Florida met in Orlando for our yearly awards. The theme was the Olympics. "The Best of The Best." The award presenter was seven-time Olympic gold medal winner Mark Spitz. I received the top producer award. I also received a 100% customer service award.
Timeline
Mortgage Loan Orginator
Obsidian Financial Services
01.2018 - 12.2019
Residential Mortgage Loan Officer
American Banc Shares
05.2016 - 01.2018
Personal Banker
Wachovia Bank merging to Wells Fargo Bank
03.2012 - 04.2016
Bachelor of Science - Operations and Human Resourse Management
Eastern Illinois University
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