Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic
William Rindler

William Rindler

Troy,OH

Summary

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Enthusiastic technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of TCP/IP and Windows and currently studying to obtain both Microsoft and Cisco certifications. Motivated to learn, grow and excel in the information technology industry. Skilled in working with peripherals, such at Zebra scanners and printers and running a new operating system on a computer, such as Windows or Linux.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Support Specialist

Speedway, LLC
Enon, OH
08.2018 - 06.2021
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Works with on-site technicians remotely to install hardware and troubleshoot any connectivity issues.
  • Analyzed network tests, error reports, and data reports of previous issues to identify troubleshooting methods needed for quick remediation.
  • Works with on-site technicians remotely to troubleshoot any technical issues, such electrical wiring with store peripheral equipment attached the the computers that function for point of sale operations and data communication wires that are outside cat 5e wiring.

Production Support Specialist / Office 365 Special

TEKsystems Inc. Contract For Honda Of America
Anna, OH
04.2016 - 08.2018
  • Resolve Level 1 to 3 issues
  • In charge of pushing software to new computers for lease replacements via SCCM 2007 Configuration Manager
  • Service connectivity issues for production control PCs and application issues that would cause the machines to stop running, causing downtime.

Education

Associate In Applied Science - Business Systems

Edison State Community College
Piqua, OH
12.2017

Skills

  • TCP/IP
  • Desktop support
  • Application support
  • Software diagnosis
  • Technical documents comprehension
  • Technical issues analysis
  • Analytical skills
  • Relationship-Building
  • Planning and Coordination
  • Detail-oriented
  • Troubleshooting
  • Teamwork
  • Interpersonal Communication
  • Computer Skills
  • Customer Service Expert
  • Staff Education And Training

Volunteer Experience

Tech Advisor for Versailles FIRST Lego League - Versailles, OH 2017, 2018, and 2019

  • Manage local area network, cameras, sound system, and scoring system for the tournament

Wi-Fi Advisor for the Dayton Regional Tournament for FIRST Technical Challenge - Dayton, OH 2017, 2018, and 2019

  • Manage local area network, DHCP cameras, sound system, and scoring system for the tournament. Also taught high school volunteers the basics of creating a cat 5e/cat 6 cable and TCP/IP protocol.

Certification

Test Out Network Pro

Timeline

Store Support Specialist

Speedway, LLC
08.2018 - 06.2021

Production Support Specialist / Office 365 Special

TEKsystems Inc. Contract For Honda Of America
04.2016 - 08.2018

Associate In Applied Science - Business Systems

Edison State Community College

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William Rindler