William Robinson

• Maintained cleanliness and organization of dining area to enhance guest experience.
• Trained new staff on restaurant policies, procedures, and service standards.
• Collaborated with team members to streamline workflow during peak hours.

Service Desk:

• Supported IT operations by troubleshooting hardware and software issues to ensure system reliability.
• Streamlined ticketing processes through effective use of helpdesk software, increasing response efficiency.

Information:

• Analyzed raw data from closed support tickets to identify recurring patterns and root causes.
• Contributed insights to improve resolution workflows, reduce ticket volume, and optimize team workload assignment.

• Collaborated with supervisors to develop and apply AI-based tools and strategies
• Engaged with clients to support content development and provide AI-driven insights

• Collaborated with staff to streamline cart storage procedures, improving workflow efficiency.
• Maintained cleanliness and operational readiness of cart fleet through regular inspections.
• Trained new team members on safety protocols and operational best practices for cart handling.