William Robinson
CVS Pharmacy
Raleigh,NC
2027
years of professional experience
Dynamic Ops Manager at CVS Pharmacy with a proven track record in operational excellence and staff development. Enhanced inventory management, driving significant improvements in product availability and customer satisfaction. Skilled in logistics management and problem-solving, fostering a high-performing team culture that consistently meets business objectives.
Work History
Ops Manager
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Led team in implementing operational improvements, resulting in increased workflow efficiency and reduced delays.
- Developed training programs for staff to elevate customer service standards and operational knowledge.
- Coordinated cross-functional teams to optimize store performance and drive strategic initiatives.
Store Manager
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored staff on customer service best practices and product knowledge.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Managed scheduling and staffing to optimize workforce efficiency during peak hours.
- Conducted regular audits of store inventory to minimize shrinkage and improve accuracy.
Store Manager
12 Years 6 Months- Developed employee performance plans focusing on professional growth and operational excellence.
- Collaborated with corporate teams to align local initiatives with broader business objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
High School Diploma
Skills
Standard operating procedures
Operational excellence
Scheduling management
Software knowledge
Business analysis
Staff development
Logistics management
Forecasting
Workforce planning
Cost reduction
Employee engagement
Customer service
Problem-solving
Employee relations and conflict resolution
Timeline
Store Manager
Rite Aid
01.2014 - 2019Read More
Ops Manager
CVS Pharmacy
2022 - CurrentRead More
Store Manager
Walgreens
2019 - 2022Read More
Store Manager
Eckerd Pharmacy
2005 - 2014Read More
Athens Drive
High School Diploma
Read More