Open To Work
William Romero
Florida
Summary
Results-oriented hospitality leader with over 20 years in operations management and team leadership. Awarded Manager of the Year for enhancing team performance and revenue growth. Expertise in optimizing operations, reducing costs, and fostering strong team cultures to achieve organizational objectives.
Overview
25
25
years of professional experience
Work History
Sr. Conference Services Manager
Pyramid Global
Ossining
11.2000 - Current
- Awarded Manager of the Year for outstanding leadership and results
- Drove team performance by implementing coaching strategies, fostering accountability, and providing leadership
- Enhanced customer satisfaction and streamlined operational efficiency through targeted initiatives
- Managed scheduling, labor costs, and budgets to ensure profitability while maintaining service quality
- Lead daily operations overseeing staff, service standards, and customer experience
- Developed event timelines and schedules to streamline operations effectively.
- Oversaw setup and breakdown of conference spaces for various functions.
- Trained staff on best practices for customer service and event execution.
- Monitored compliance with safety regulations during events and meetings.
- Collaborated with clients to customize event agendas and requirements.
- Facilitated communication between departments to enhance event planning processes.
- Organized and coordinated all aspects of conferences, including registration, hotel accommodations, meals, audio and visual equipment, meeting rooms, and transportation.
- Provided support staff training related to customer service standards when applicable.
- Oversaw setup of meeting rooms prior to events to ensure they meet customer specifications.
- Developed and implemented conference services policies and procedures.
- Reviewed invoices from vendors before submitting payments in order ensure accuracy.
- Monitored costs associated with conferences in order to stay within budget constraints.
- Managed on-site activities for conferences to ensure a successful event.
- Resolved any issues that arose during the course of organizing a conference or event.
- Assessed post-conference feedback from customers in order to make improvements for future events.
- Collaborated closely with other departments such as sales or marketing in order to promote upcoming conferences or events effectively.
- Utilized software programs such as Excel or PowerPoint in order to create documents related to conference planning tasks.
- Exercised understanding of hotel offerings to plan, masterfully sell, and detail aspects of event orchestration for optimal guest experience.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Catering Manager
Mt Fuji Hibachi & Sushi Bar
Hillburn
03.2023 - Current
- Coordinated catering events for diverse clientele, enhancing client satisfaction and event success.
- Led team operations in fast-paced hospitality environment, ensuring seamless service delivery.
- Delivered high-level customer service leading to repeat business
- Trained and mentored staff to improve productivity and service quality
- Collaborated with kitchen team to execute large-scale food service efficiently.
- Ensured compliance with health regulations during all catering operations.
- Communicated with clients to finalize details and expectations for events.
- Oversaw setup and breakdown of catering venues, ensuring smooth transitions.
- Supervised servers during catered events to ensure high standards of service were met.
- Addressed customer complaints promptly, fostering positive client relationships and loyalty.
Education
High School Diploma -
Sleepy Hollow High School
Sleepy Hollow NY 06-2007
Skills
- Service standards
- Catering management
- Catering Event Consulting
- Menu Development
- Food and beverage sales
- Food Inventory Control
- Food Safety Standards
- Budget management
- Revenue management
- Operations management
- Operational efficiency
- KPI tracking
- Service standards
- Quality assurance
- Team leadership
- Staff leadership
- Staff Training & Coaching
- Staff training
- Onboarding training
- Staff scheduling
- Time management
- Conflict resolution
- Problem resolution
- Problem-solving
- Client communication
- Customer service
- Customer optimization
- Decision-making
- Goal setting
- Performance coaching
- Written communication
- Venue setup
- Hospitality management
- Goal setting
- Written communication
- Performance coaching
Websites
Awards Recognition
Manager of the Year, Pyramid Global , 2025
Languages
Spanish
Professional
Accomplishments
2025 Manager of the Year for Pyramid Global
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Catering Manager
Mt Fuji Hibachi & Sushi Bar
03.2023 - Current
Sr. Conference Services Manager
Pyramid Global
11.2000 - Current
High School Diploma -
Sleepy Hollow High School