DENISE VANDER MEY
CHICAGO,Illinois
Summary
Skilled hospitality professional with experience in customer service, concierge support, incident reporting, and event staffing. Strong problem-solving and team collaboration skills support efficient front-desk operations and positive guest experiences. Focused on service quality and guest satisfaction.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Premium Guest Services Coordinator
American Airlines
Chicago, Illinois
06.2000 - Current
- Coordinated guest check-in and boarding support for American Airlines passengers.
- Resolved passenger concerns in alignment with American Airlines service policies, enhancing overall customer experience.
- Assisted with flight changes and rebooking during travel disruptions, facilitating smooth transitions for passengers.
- Implemented solutions for guest issues, ensuring high service quality and guest satisfaction.
Education
Associate of Applied Science - Business Management, Travel And Tourism
Northwestern Business College
North Chicago, IL12-1999
Skills
- Guest services
- Guest relations
- Customer support
- Customer experience enhancement
- Concierge support
- Conflict resolution
- Complaint resolution
- Incident reporting
- Travel coordination
- Service optimization
- Service standards
- Problem solving
- Report generation
- Team collaboration
- Team motivation
- Adaptability in service
- Front desk operations
- Training coordinator
Certification
- ICTA -Institute of Certified Travel Agents
- Hospitality Sales and Marketing -Educational Institute of American and Motel Association
- Managerial Accounting - Educational Institute of American and Motel Association
- Food and Beverage Management- Educational Institute of American and Motel Association
- Front Office Procedures- Educational Institute of American and Motel Association
Affiliations
- Treasure Chest Foundation - Volunteer Speaker for Cancer
Timeline
Premium Guest Services Coordinator
American Airlines
06.2000 - Current
Associate of Applied Science - Business Management, Travel And Tourism
Northwestern Business College