William Rowan
Taunton,MA
Summary
Passionate Undergraduate Student enrolled in a transfer program to achieve a B.S. in Information Systems. Motivated and customer-focused with experience in customer service and information systems, seeking a help desk position to utilize troubleshooting, problem-solving, and customer service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
01.2024 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Interact with customers to reinforce positive perceptions of the company.
- Professionally handle delivery scenarios, address customer inquiries, and resolve disputes.
Lead Pool Technician
Jellystone Acres
06.2023 - Current
- Maintaining aquatic facilities throughout the campground.
- Maintain water chemistry and perform tests, while ensuring circulation and filtration stays at proper levels.
- Manage pool attendants and maintain compliance with all state and local regulations.
- Conduct safety inspections daily, document and fix any issues throughout the aquatic facilities.
Food Runner/Barback
Citizen Crust
03.2022 - 03.2023
- Enhance overall customer experience by ensuring that orders are delivered accurately.
- Supporting bartenders by replenishing supplies, multitasking and the ability to interact courteously with customers.
- Thrive in a fast-paced, customer-facing environment, with strong social skills.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
Education
Marketing
Franklin Pierce University
Rindge, NHBachelor of Science - Information Systems
Bristol Community College
Fall River, MA2025
Skills
- 130 WPM
- Customer Service
- Interpersonal Relations
- Troubleshooting
- MS Office Proficient
- Computer Technology
- Mac OS
- iOS
Certification
CompTIA A+ (In Progress)
Timeline
Delivery Driver
Amazon
01.2024 - Current
Lead Pool Technician
Jellystone Acres
06.2023 - Current
Food Runner/Barback
Citizen Crust
03.2022 - 03.2023
Marketing
Franklin Pierce University
Bachelor of Science - Information Systems
Bristol Community College
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