Summary
Overview
Work History
Education
Skills
Timeline
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William Rowe

Scarborough,ME

Summary

Experienced leader with 20 plus years of management experience on a variety of shifts, and institutions. Excellent communication and listening skills. Always looking to build meaningful relationships with team members with the one goal in mind: to provide excellent service to our patients and customers on a daily basis.

Overview

21
21
years of professional experience

Work History

Supervisor

MaineHealth/Nordx
07.2019 - Current
  • Oversee Evening operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handle customer complaints, resolved issues, and report back to Manager to try to find resolutions for the future.
  • Monitor workflows to improve employee time management and increase productivity.
  • Responsible for payroll, scheduling (all Day Shift personnel), overseeing/counseling of 12 Hour Shift and Evening personnel, Evaluations, and the implementation of any new procedures and policies.
  • Work as a Generalist for any hard to cover shifts, gap coverage between shifts, call outs, weekends (Day and Night Shifts), and also participant in the on call process.

Off Shift Manager

Southern New Hampshire Medical Center
01.2013 - 07.2019
  • Responsible for the entire Off Shift (Evening and Night Shifts) in both the Technical and Specimen Management (including Phlebotomy) areas, which on average was around 35 employees.
  • Hiring, training, scheduling, and counseling all employees from 1300 in the afternoon to 0700 in the morning.
  • Weekly payroll and yearly evaluations for all of the Off shift employees.
  • Monitored turn around times and quality reports on a daily basis.
  • Participated in CAP inspections at site and also at other sites as a team.
  • Worked as a Generalist for coverage during short staffing periods, summer vacations, and call outs.
  • Organized many of the Department activities such as Lab Week, birthdays, and retirements.

Off Shift Supervisor

DMC University Laboritories/Sinai Grace Hospital
03.2005 - 12.2012
  • Supervisor of the Off Shift personnel, which included Evenings and Night Shifts.
  • Oversaw both Medical Technologists and Phlebotomists.
  • Responsible for hiring, counseling, payroll, quality assurance, evaluations, and the implementation of any new policies, procedures, and instrumentation.
  • Worked as a Generalist when needed for coverage.

Group Leader

DMC University Laboratories/Harper Hospital
12.2002 - 03.2005
  • Responsible for the daily activities of the Evening Shift at Harper Hospital (Stat Lab/Blood Bank), which included Tech in charge, scheduling, payroll, turn around times, as well as working the bench on a daily basis.

Education

Bachelor of Arts - Microbiology/Chemistry

Miami University
Oxford, OH

Internship, Medical Technology - Medical Technology

Damon Clinical Laboritories
Detroit, MI

Skills

  • Schedule Management
  • Staff building
  • Excellent at building relationships
  • Approachable and outgoing
  • Experienced at managing and mentoring many employees

Timeline

Supervisor

MaineHealth/Nordx
07.2019 - Current

Off Shift Manager

Southern New Hampshire Medical Center
01.2013 - 07.2019

Off Shift Supervisor

DMC University Laboritories/Sinai Grace Hospital
03.2005 - 12.2012

Group Leader

DMC University Laboratories/Harper Hospital
12.2002 - 03.2005

Bachelor of Arts - Microbiology/Chemistry

Miami University

Internship, Medical Technology - Medical Technology

Damon Clinical Laboritories

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William Rowe