William Rozier
Kailua-Kona,HI
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
13
13
years of professional experience
Work History
Bartender
On The Rocks Restaurant & Bar
Kailua-Kona, HI
02.2021 - Current
- Prepared garnishes by evenly slicing and pitting fruits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Completed requisitions to maintain required stock par levels.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server
On The Rocks Restaurant & Bar
Kailua-Kona, HI
07.2019 - Current
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Runner
On The Rocks Restaurant & Bar
Kailua-Kona, HI
01.2019 - Current
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Monitored food temperatures and kept records of all food items.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Offered product samples, answered questions and helped customers find items.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Tour Guide
Kona Boys
Kailua-Kona, HI
07.2017 - 01.2019
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Barista
Just Cruisin Coffee Shop In Hilo
Hilo, HI
11.2015 - 01.2017
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Packaged bagels, muffins and other food items for customer purchase.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Explained beverage preparation and offered samples to help customers choose ideal items.
General Manager
Chicago SUP
Chicago, IL
08.2012 - 09.2015
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations and employee evaluations.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Formulated policies and procedures to streamline operations.
Cook
Hilo Town Tavern
Hilo, HI
09.2011 - 07.2012
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Trained and supervised cooking staff to expertly meet daily needs.
- Monitored food quality and presentation to maintain high standards.
- Managed opening and closing shift kitchen tasks.
- Cleaned and stocked bar
Education
High School Diploma -
Keaau High School
Keaau, HI05.2010
Skills
- Health Code Compliance
- Elegant Food Plating
- Alcohol Ordering
- Attending Multiple Customers
- Leadership
- Strong communication
- Knowledge of Hawaiian culture
- Problem solving
- Calm and positive attitude
Timeline
Bartender
On The Rocks Restaurant & Bar
02.2021 - Current
Server
On The Rocks Restaurant & Bar
07.2019 - Current
Food Runner
On The Rocks Restaurant & Bar
01.2019 - Current
Tour Guide
Kona Boys
07.2017 - 01.2019
Barista
Just Cruisin Coffee Shop In Hilo
11.2015 - 01.2017
General Manager
Chicago SUP
08.2012 - 09.2015
Cook
Hilo Town Tavern
09.2011 - 07.2012
High School Diploma -
Keaau High School