William R. Thomas
Dallas,GA
Summary
Dedicated professional with a history of meeting company goals Seeking to transition into new field with skills developed in fast-paced, results-oriented environment. Demonstrated expertise in team leadership, strategic planning, and operational management. Capable of driving significant improvements and delivering measurable results in new and diverse settings.
Overview
9
9
years of professional experience
Work History
Regional Manager
HealPros
Atlanta
03.2021 - Current
- Payroll bi-weekly, training, Use of Salesforce, rostering employees for appointments
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 30 locations.
Corporate Security Manager
Thomas Protective Services
Kaufman, TX
06.2016 - 02.2020
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Managed the selection, training, and supervision of a skilled corporate security team.
- Provided expert guidance during critical situations, contributing to successful resolution outcomes while minimizing impact on business operations.
- Conducted background checks on potential employees to minimize potential risks within the workforce.
- Supervised team of 150 security personnel during shift.
Education
Master of Science (MS) - Cyber Security
Southern New Hampshire University
New Hampshire 10.2018
Bachelor of Applied Science (BAS) - Criminal Justice
Everest College
Phoenix, AZ01.2011
Associates of Applied Science (AAS) - Business Administration
Everest College
Phoenix, AZ01.2009
Skills
- Outstanding organizational
- Multitasking
- Problem-solving
- Payroll
- Salesforce
- Microsoft office
- Strategic planning for daily business
- Operations
- Staff training and development
- Strategic planning
- Project management
- Operational oversight
Certificationseducation
- Master of Science (MS), Cyber Security, Southern New Hampshire University, 10/01/18, 3.8
- Bachelor of Applied Science (BAS), Criminal Justice, Everest College, 01/01/11
- Associates of Applied Science (AAS), Business Administration, Everest College, 01/01/09
Timeline
Regional Manager
HealPros
03.2021 - Current
Corporate Security Manager
Thomas Protective Services
06.2016 - 02.2020
Master of Science (MS) - Cyber Security
Southern New Hampshire University
Bachelor of Applied Science (BAS) - Criminal Justice
Everest College
Associates of Applied Science (AAS) - Business Administration
Everest College
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