William Rulo
Lexington,KY
Summary
Dynamic and results-driven Managing Partner at Drake’s Leestown, skilled in strategic planning and operations management. Achieved 100% guest satisfaction through innovative marketing initiatives and effective team leadership. Proven expertise in financial administration and fostering a collaborative workplace culture, driving revenue growth and enhancing customer service excellence.
Overview
8
8
years of professional experience
Work History
Managing Partner
Drake’s Leestown
Lexington, KY
07.2023 - Current
- Directed operational strategies to enhance customer service and ensure 100% guest satisfaction 100% of the time.
- Managed financial performance, optimizing budgets and revenue streams effectively. Managed P&L sheets monthly to ensure financial growth.
- Oversaw staff recruitment, training, and performance evaluations to ensure team excellence.
- Implemented marketing initiatives that increased brand visibility and drove customer engagement in our local market.
- Analyzed market trends to identify opportunities for business growth and competitive advantage.
- Fostered a positive workplace culture through employee development programs and mentoring initiatives.
- Collaborated with vendors to negotiate contracts that enhanced product quality and reduced costs.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
Associate Manager
Drake’s Leestown
Lexington, KY
06.2022 - 07.2023
- Managed daily operations to ensure compliance with company standards and policies.
- Coordinated staff schedules to optimize resource allocation and operational efficiency.
- Implemented training programs for new employees, enhancing team productivity and knowledge retention.
- Monitored inventory levels, ensuring accurate stock availability for seamless service delivery.
- Led team meetings to foster communication, address challenges, and promote a collaborative environment.
- Analyzed customer feedback to identify areas for service enhancement and drive guest satisfaction improvements.
Server, Bartender, Corporate Trainer
Drake’s Brannon Crossing
Nicholasville, KY
06.2020 - 06.2023
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu items and service protocols for improved efficiency.
- Upsold menu items effectively, increasing overall sales and enhancing guest satisfaction.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Associate Manager
TGI Fridays
Lexington, KY
05.2018 - 03.2020
- Developed process improvement initiatives that streamlined workflows and reduced operational bottlenecks.
- Oversaw quality control measures to maintain high service standards and minimize errors in operations.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Education
Bachelor of Science - Business And Organizational Communications
University of Kentucky
Lexington, KY05.2022
Skills
- Revenue growth
- Strategic planning
- Operations management
- Financial administration
- Organizational development
- Interviewing expertise
- Budgeting expert
- Foodservice management professional
- Financial reporting
- Payroll
- Team leadership strength
- Staff management
- Operations oversight
- Customer service
- Organizational skills
- Team collaboration
- Effective communication
- Verbal and written communication
Timeline
Managing Partner
Drake’s Leestown
07.2023 - Current
Associate Manager
Drake’s Leestown
06.2022 - 07.2023
Server, Bartender, Corporate Trainer
Drake’s Brannon Crossing
06.2020 - 06.2023
Associate Manager
TGI Fridays
05.2018 - 03.2020
Bachelor of Science - Business And Organizational Communications
University of Kentucky