William Rutt
I have owned/operated in my own plumbing/HVAC service business from 2006 to the present. Over the years I have had several employees that I have overseen and scheduled the day-to-day work for. Customer satisfaction, quality of work, and cost savings have always been very important to me. I am a firm believer of always being punctual and in most cases a touch earlier. I am also a Grade 6 water operator for the city of Lincoln #8159.
Work History
Maintenance Technician
3 Years 7 Months- Troubleshot and repaired maintenance issues, including plumbing, HVAC, and electrical systems.
Owner/Operator
20 Years 5 Months- Executed plumbing and HVAC service tasks for residential projects.
- Managed a team of up to five employees, ensuring efficient daily operations.
- Operated automotive service and repair business, ensuring high-quality service delivery to customers.
- Managed scheduling and workflow to optimize productivity and resource allocation.
- Developed and implemented standard operating procedures for repair services, enhancing operational efficiency.
Maintenance Technician
1 Year 9 Months- Trouble shooting and repairing all maintenance issues, including plumbing, HVAC, and electrical. Performed all major plumbing and HVAC repairs.
Plumbing Service Supervisor
- Coordinated scheduling of plumbing services to optimize workforce efficiency.
- Implemented process improvements that enhanced team performance and reduced response times.
- Supervised daily operations to ensure service quality and customer satisfaction.
- Trained and mentored new staff on company procedures and safety protocols.
- Conducted regular inventory checks to maintain adequate stock levels for plumbing supplies.
- Monitored team performance metrics to identify areas for improvement and training needs.
Plumbing Service Supervisor
- Resolved customer complaints promptly, ensuring effective communication throughout the resolution process.
- Handled customer complaints and inquiries.
- Addressed customer complaints in a timely manner to ensure satisfaction.
- Assisted with training and development of team members.
- Bid jobs for service and commercial
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Monitored team's performance and gave feedback when necessary.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
Education
Diploma - General
Skills
Accomplishments
Since I have been with Madonna Rehabilitation Hospital I have overseen all maintenance at their Proactive location and performed several large repairs at the main campus and surrounding buildings. I believe I have saved the company a substantial amount of money in contractors cost by the work that I have performed since I started. I believe that I have built a strong, good standing relationship with my fellow employees and was able to encourage them to help with the large repairs that would have otherwise been sub-contracted out.
Certification
I am a Grade 6 water operator for the city of lincoln.
Timeline
Maintenance Technician
Maintenance Technician
Owner/Operator
Plumbing Service Supervisor
Plumbing Service Supervisor
Lincoln Northeast
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with others.
LEADERSHIP
Grade 6 water license #8159
I am certified/licensed with the city of lincon to test and repair all domestic backflow preventers.
HVAC Certification up to 15 lbs
I have my certification to work on, repair any and all hvac systems up to 15 lbs.