Michael Zwart
Mankato,MN
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
19
19
years of professional experience
Work History
Senior Service Technician
Connors Plumbing & Heating
11.2015 - Current
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
Service Technician
Davis Comfort Systems
01.2014 - 11.2015
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Maintenance Technician
Pathstone Assistant Living
01.2011 - 01.2015
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Repair Technician
Reliance Electric Of Southern Minnesota
03.2008 - 02.2010
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Followed detailed repair and maintenance procedures for consumer products.
Service Technician
Schwickert’s Tecta
06.2005 - 05.2008
- Diagnosed and troubleshooting problems, repairing, and restoring systems to peak performance.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Inspected equipment to diagnose operational issues.
- Replaced faulty components on HVAC systems and performed preventive maintenance to secure smooth operations.
Education
Associate of Applied Science - HVAC Refrigeration And Appliance Repair
Minnesota West Community And Technical College
Jackson, MN1997
Skills
- HVAC Systems
- Training Development
- Plumbing Service
- Customer Service
- Problem Solving
- Equipment Maintenance
- Advanced Diagnostics
- Preventive Maintenance
- Time Management
- Technical Troubleshooting
- Team Leadership
- Work Documentation
Additional Information
Additional Skills including Wood Working and Craft Skills
Carpentry Skills in Framing and Millwork
Painting for both Interior and Exterior
Installation of Plumbing Fixtures
Timeline
Senior Service Technician
Connors Plumbing & Heating
11.2015 - Current
Service Technician
Davis Comfort Systems
01.2014 - 11.2015
Maintenance Technician
Pathstone Assistant Living
01.2011 - 01.2015
Repair Technician
Reliance Electric Of Southern Minnesota
03.2008 - 02.2010
Service Technician
Schwickert’s Tecta
06.2005 - 05.2008
Associate of Applied Science - HVAC Refrigeration And Appliance Repair
Minnesota West Community And Technical College
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