Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Bradley Walters

Elizabethtown,NC

Summary

Senior service specialist with focus on diagnostics, maintenance, and repair of complex systems. Strong emphasis on team collaboration and adaptability, ensuring reliability and efficient solutions. Skilled in troubleshooting, technical support, and customer service, with proven track record of achieving results in fast-paced environments. Known for problem-solving abilities and effective communication.

Overview

20
20
years of professional experience

Work History

Senior Service Technician

Duke Energy/Piedmont Natural Gas
02.2018 - Current
  • Assists in diagnosing and troubleshooting service issues to enhance customer satisfaction.
  • Gained proficiency in using diagnostic tools and equipment for efficient service delivery.
  • Collaborates with team members to streamline workflows and improve response times.
  • Engages with customers to provide updates on service status and address concerns effectively.
  • Documents service processes and outcomes to maintain accurate records for future reference.
  • Participates in training sessions to learn about new technologies and industry best practices.
  • Adheres to company safety protocols, reducing the risk of accidents or injury during service visits.

HVAC Service Technician

Piedmont Service Group
02.2016 - 02.2018
  • Diagnosed and repaired HVAC-R systems, ensuring optimal performance and compliance with safety standards.
  • Conducted routine maintenance on heating, ventilation, and air conditioning units to enhance reliability and efficiency.
  • Managed installation of energy-efficient HVAC-R equipment, improving client satisfaction and system performance.
  • Collaborated with clients to assess their needs, providing tailored solutions for HVAC-R challenges.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.

Boiler Operator

Honeywell
12.2013 - 02.2016
  • Operated and maintained high-pressure boilers to ensure optimal performance and safety compliance.
  • Conducted regular inspections and diagnostics to identify operational issues and implement corrective actions.
  • Monitored fuel consumption and water levels to maintain efficiency and prevent system failures.
  • Collaborated with engineering teams to enhance boiler efficiency through process improvements.
  • Documented operational data for regulatory compliance and performance analysis.
  • Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
  • Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
  • Monitored heating and cooling system performance through alarms, temperature and pressure differentials.

Service/Controls Technician

Johnson Controls
08.2005 - 12.2013
  • Conducted routine maintenance and inspections on control systems and equipment.
  • Led cross-functional teams to deliver projects on time and within budget.
  • Developed project plans, timelines, and resource allocation strategies to optimize workflow.
  • Analyzed data from control systems to identify trends and recommend process improvements.
  • Skilled in troubleshooting control system malfunctions and creating plans for repair.
  • Demonstrated commitment to safety by adhering to all company policies and industry regulations while performing tasks on-site.
  • Maintained accurate spreadsheets and records of system operations.
  • Collaborated with engineers to develop, install, and troubleshoot custom control systems for specific applications.

Education

High School Diploma -

Stratford Career Institute
Saint Albans, VT
12-2001

Skills

  • Advanced diagnostics
  • Field service
  • Control systems
  • HVAC systems
  • PLC programming
  • Customer service
  • Work with minimal supervision
  • Attention to detail
  • Flexible and adaptable
  • Punctual and reliable
  • Installation and repair
  • Troubleshooting skills

Timeline

Senior Service Technician

Duke Energy/Piedmont Natural Gas
02.2018 - Current

HVAC Service Technician

Piedmont Service Group
02.2016 - 02.2018

Boiler Operator

Honeywell
12.2013 - 02.2016

Service/Controls Technician

Johnson Controls
08.2005 - 12.2013

High School Diploma -

Stratford Career Institute

Awards

2021 Duke Energy Heroes Hall of Fame

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