William Ryals

• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Managed customer inquiries and complaints in polite and professional manner.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

• Accomplished multiple tasks within established timeframes.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Developed and maintained relationships with customers and suppliers through account development.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Excellent communication skills, both verbal
• Assisted with day-to-day operations, working efficiently and productively with all team
• Worked flexible hours across night, weekend, and holiday
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software
• Demonstrated strong organizational and time management skills while managing multiple projects.

I owned and operated my company, specializing in catering to real estate clients, specifically seller’s agents. I provided Landscaping, House Cleaning, and Handyman services.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.

• Served food and beverages promptly with focused attention to customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.

• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Set aggressive targets for employees to drive company success and strengthen motivation.