william sanchez
Orlando,FL
Summary
Experienced Partner Success Manager with background in strategic planning, business growth, and team leadership. Skilled in fostering strong client relationships and providing innovative solutions for complex problems. Showcased ability to drive success through operational efficiencies and process improvements. Committed to delivering high-quality results and creating positive organizational impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Partner Success Manager - Team Lead
Xplor Technologies
01.2023 - Current
- Lead a team to deliver high-quality customer service, ensuring optimal partner satisfaction
- Manage daily operations, including phone coverage, case monitoring, task assignments, and performance evaluations
- Train and coach team members to enhance product knowledge and customer interaction skills
- Address partner inquiries and issues, escalating to management as necessary
- Collaborate with cross-functional teams to align processes with partner needs, driving performance goals and metrics
- Contribute to the development of policies and procedures for the Partner Sales Support team
- Provide constructive feedback to team members to facilitate growth and development
Partner Success Manager
Xplor Technologies
08.2021 - 01.2023
- Conducted and presented residual and annual reviews for ISO partners, ensuring transparency and alignment with management goals
- Managed partner inquiries through phone and Salesforce, resolving issues efficiently
- Streamlined processes through collaboration with other departments to drive sales performance
- Trained new partners on Xplor systems, products, best practices, and available resources
Account Executive
Xplor Technologies
09.2019 - 08.2021
- Proven success in B2B software & merchant services sales
- Expertise in all Microsoft programs, SalesForce, and other business management software
- Lead maturation with a mix of call and email touchpoints driven by a prescribed cadence
- Identified gaps in clients current service provider, leveraged product knowledge and negotiation skills to pull through the sales funnel via consultative approach
- Complete statement reviews and cost-benefit analysis
- Ensure each client has a smooth transition through the onboarding process & regular follow-ups
Sales Development Rep
Xplor Technologies
02.2019 - 09.2019
Education
Associate of Arts - Exercise Science
Palm Beach State College
Lake Worth, FLSkills
- Leadership
- Project Management
- Company processes and procedures
- Microsoft Office
- Creative and Critical Thinking
- Problem-solving aptitude
- Multitasking Abilities
- Collaboration and Teamwork
- Customer Relationship Building
- Customer Relationship Management (CRM)
Certification
Google Data Analytics Professional Certificate
References
References available upon request.
Timeline
Partner Success Manager - Team Lead
Xplor Technologies
01.2023 - Current
Partner Success Manager
Xplor Technologies
08.2021 - 01.2023
Account Executive
Xplor Technologies
09.2019 - 08.2021
Sales Development Rep
Xplor Technologies
02.2019 - 09.2019
Google Data Analytics Professional Certificate
Associate of Arts - Exercise Science
Palm Beach State College
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