William Sapee

• Directs day-to-day functions of housekeeping maintenance and laundry departments adhering to company and brand standards.
• Achieved highest cleanliness levels in guest rooms and public spaces. Completed room preventative maintenance on schedule and with precision.
• Maintained productivity and service quality aligned with brand standards through strategic oversight. Secured two quality inspections, scoring 194, only four points short of top performance.
• Oversees team of three supervisors and 26 room attendants, including house persons, laundry maintenance, and lobby attendant.

Overseeing and maintaining cost control for linen and cleaning supplies inventories.

• Supervises budgeting, supply ordering, and receiving processes to uphold necessary inventory levels for effective operations.
• Oversees and assists in inspections of guest rooms, including VIP groups, etc., oversees public areas to ensure procedures are followed to deliver brand standards.
• Review team member schedules to ensure productivity standards and forecasted occupancy are met.
• Oversees weekly contract labor hours to ensure accuracy prior to approving them. Conduction of biweekly payroll for employees.
• Oversees the training of new employees to ensure they are given knowledge and tools for success.
• Reviews and approves time and attendance records, PTO requests, etc.
• Executes interviews, employs, instructs, and provides consistent coaching development for room attendants, supervisors, house persons, and laundry attendants.

• Managed operations for two five-star resorts with a total of 450 rooms. Oversaw employee performance assessments to maintain service excellence. Administered preventive maintenance strategies and upheld safety regulations. Analyzed daily maintenance reports to align with budgetary requirements each month. Facilitated budget management processes to control expenses effectively across properties. Optimized reporting workflows for maintenance activities to increase accountability.
• Led operations involving two managers, six supervisors, and twenty-eight room attendants. Enhanced laundry service efficiency through effective management. Managed turndown services to provide exceptional guest experiences. Conducted training sessions for staff to uphold industry standards.
• Managed priorities and bridged communication between housekeeping maintenance team and management, delegating responsibilities to achieve on-time task completion.
• Daily Review of Housekeeping report and Guest Request log.
• Conduct regular departmental meetings to keep colleagues informed of policies and procedures, special events, further improvement plans, and Guest comments.
• Assess and resolve customer complaints to elevate guest satisfaction.
• Strives to improve service performance through training and coaching, guest service, and housekeeping team members.
• Executed proactive approaches in problem management by recognizing guest needs and supplying required services to maintain guest satisfaction.
• Review Housekeeping and guest service staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Daily morning walk to ensure the property is presentable for our guest's arrival.
• Completed schedules, shift reports, and other business documentation.
• Worked with the front desk to respond promptly to all guest requests.
• Drove improvements to workflow and room turnover with a hands-on, proactive management style.
• Directed a team of 100 personnel in a busy hotel with 450 rooms.
• Evaluated employee performance and developed improvement plans.
• Communicated repair needs to maintenance staff.
• Trained and supported all new personnel to optimize service delivery and team performance.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Coordinated daily workflow through task prioritization and concise scheduling.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime by effectively managing and assignation of talents as well as resources.
• Implemented new cleaning processes and team strategies to reduce necessary man-hours by 30 hours per week.

• managing personnel of 70 housekeepers, supervisors, housemen, and drivers
• Supervise maintenance of 251 timeshare units and communal spaces.
• Conducts interviews and recruits management and hourly employees possessing suitable skills to fulfill business requirements of the operation.
• Reviews staffing levels to ensure guest service, andoperational needs are met.
• Manage human resources in thedepartment to attract, retain and motivate associates through training and coaching team members
• Empower team members to express themselves by proving open communication and feedback, as appropriate
• Implement and manage thedepartment's annual budget cost containment including labor costs, and forecasts
• Established effective collaboration with housekeeping staff, enhancing lines of communication with front desk and engineering departments to facilitate swift execution of preventive maintenance in guest rooms.
• Daily walk-through inspections to ensure cleanliness standards is maintained
• Set expectations and hold team members accountable
• Orchestrated strategy directing team members to excel and realize collective goals.
• Scheduled and oversaw the major project, managed staff, and resource availability
• Attained 92.7% cleanliness scores from guest surveys. Fostered positive morale in housekeeping team to promote satisfaction.
• Overall associate opinion satisfaction survey of 95%
• Quality Assurance Inspection score 89.2
• Evaluated employee performance and developed improvement plans

• Managed 300 units according to brand standard. Setting expectations, holding team members accountable. Retain, motivate team members, develop, empower, coach, counsel, conduct performance and, problem resolution.
• Walk through regularly with engineering to check pm rooms to ensure guest rooms and public areas are clean according to brand. standards.
• Budgeting, cost containment, labor costs and time allotments for minutes per room", laundry and purchasing. Implement structure that is consisting of teamwork, dedication, dependability, and accountability.
• Motivate and developed housekeepers into award-winning team, working together in conducive environment as meet and exceed guest expectations as evident by SAT scores and customer survey of 94% Scheduling staff and managing daily operations and monthly inventory.
• Solicited feedback through questionnaires to evaluate levels of guest satisfaction Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations completing duties quickly.
• Coordinated daily workflow through task prioritization concise scheduling. Developed ,implemented employee incentive programs to promote top performance. Supervised daily operations, including employee performance, preventive maintenance, and safety.
• Delegated tasks to carefully selected employees in alignment with resource management goals. Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

• Directed efforts towards hotel profitability through strategic revenue generation and cost management. Supervised food and beverage and touring department operations, adapting as required through department heads. Enhanced guest satisfaction initiatives while upholding hotel integrity. Invested in employee development to strengthen workforce effectiveness and morale.
• Execute weekly impact checklist reviews with team to confirm that all guests and visitors experience superior standards defined for hotel in cleanliness, maintenance, lighting, sound, scent, and activation presentations.
• Meet all financial review dates and corporate-directed programs in timely fashion.
• Ensure hotel achieves or exceeds departmental operating margins.
• Hold monthly financial review with all department managers, M.I.D.'s, and available supervisors.
• Assist in creating a positive team-oriented environment that focuses on guest through employee development and motivation.
• Ensure that training in service standards occurs in each department using steps to practical training according to Summer field Hotel standards, including compliance in all departments.
• Motivate, coach, counsel, and discipline all management personnel according to Summer field Hotel S.O.P.'s and ensure that managers comply with brand standards in their departments .
•