William Saunders

• Wrote and was awarded government grant to procure equipment and applications needed to commence and complete this engagement.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities for 1400 end-users.
• Conducted regular audits of hardware inventory to ensure proper asset management across organization's technology infrastructure.

• Directed nationwide network ops to include Cybersecurity deterrence and compliance
• Migrated user community of 3500 from Google platform to Azure O365 cloud computing environment
• Implemented government computing cloud environment (GCC-High) administering cybersecurity maturity model certification level 2.In compliance with NIST 800-171
• Evaluated emerging technologies to identify potential competitive advantages for adoption within company's strategic roadmap.
• Ensured regulatory compliance by staying current on industry standards and implementing necessary controls within IT infrastructure.
• Optimized data management processes by designing robust data governance frameworks and policies.
• Championed change management efforts to drive successful implementation of new technologies or processes throughout the organization

• Rebuilt and redesigned Nationwide MPLS network with SD-WAN redundancy connecting three regional sites
• Implemented triple-layer security environment using Cisco AMP/ firepower and Alien-Vault ensuring FINRA and NIST compliance
• Implemented security training for 500 employee to assist in phishing attacks
• Additionally, implemented multi-facet authentication and Ring Central phone systems.
• Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
• Negotiated favorable contracts with vendors, securing advantageous terms for company while maintaining strong professional relationships.

• Develop and execute strategic plan to build highly efficient and scalable Information Technology and Business Systems department to support more outstanding organization
• Managed environment supporting 65,000 end-users daily workload distribution, prioritization, scheduling, and communication on three continents
• Ensure compliance with adopted Change Management program to implement any changes to IT infrastructure (e.g., new systems or network devices) or IT application environment in controlled, authorized, and informative manner
• Own, operated and enhanced ITSM process, including incident, major incident, problem, and asset and change management
• Transitioned 40,000 endpoints onto System Center Configuration Manager globally for finance industry
• Worked with Verizon to set up MPLS hubs in New York and Chicago, providing digital telephony services to 65,000 retail stores nationwide and worldwide
• Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.

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• Direct and oversee implementation and optimization of Business Systems, including but not limited to Customer Relationship Management Systems, Customer Service Ticketing Systems, and Accounting Systems
• Data Center and Infrastructure management
• Upgraded NOC core switches replacing 6905s with Nexus 7000 with functionality to do layer 3/layer 2 and Verizon MPLS implementation to support 500-seat Call Center
• Upgraded wiring closets with Cisco 3850 switched to enhance wireless capabilities throughout enterprise
• Enterprise monitoring utilizes BMC Patrol monitoring suite for high availability for applications and infrastructure
• Configure and manage ESX/VMWare virtual server and Cisco UCS server environments
• Manage integration of multiple disciplines within IT function through subordinate and experienced professional employees
• Worked with VMWare vSphere virtualization platform, including vMotion, HA, DRS, Storage DRS, design, implementation, data migration, performance monitoring, capacity management, and troubleshooting
• People management tasks, including general staff management, annual review, training, development, and mentoring