Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Scott

D
Dublin,GA

Summary

Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Route Sales Representative

Frito Lay
Dublin, GA
04.2018 - Current
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Prioritized and rearranged tasks to meet changing demands.
  • Inspected merchandise for damage and discrepancies with documentation.
  • Documented inventory movements in WMS using handheld scanners.
  • Accelerated consumer purchasing habits by increasing distribution and availability across range of retail outlets.

Correctional Lieutenant

Departmart of Corrections, Pulaski State Prison
Hawkinsville, GA
03.2017 - 04.2018
  • Reported emergency situations that arose on the floor
  • Supervised the assignment of officer tasks, including cleaning cells and stocking clean laundry
  • Oversaw the inspection of housing cells
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge
  • Responded to calls in both routine and emergency situations
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands
  • Monitored security camera system day and night to protect lives and property
  • Responded quickly and effectively to all security violations and duress alarms.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.

Correctional Sergeant

Johnson State Prison
Wrightsville, GA
08.2006 - 03.2017
  • Collected and organized all surveillance data and information to protect client possessions and workspaces
  • Provide protection of personnel and property, when such duties consist mainly of supervising or performing guard, patrol, or police work, even when such work is primarily concerned with protecting restricted areas, screening access to such areas, and implementing related security controls
  • Investigated all security and safety violations
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons
  • Processing, protecting, or otherwise handling national security information as an incidental function of the principal duties assigned
  • Developing, evaluating, maintaining, and/or operating systems, policies, devices, procedures, and methods used for safeguarding information, property, personnel, operations, and materials
  • Completed daily work report sheets and delegated tasks to employees.
  • Handled inmate counts and searches for missing inmates.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Supervised 150 employees and performance of tasks and managed 1500 offenders.

Correctional Officer

Riverbend State Prison
Milledgeville, GA
06.2004 - 08.2006
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects
  • Supervised and directed juvenile movement during various activities on and off campus
  • Prepared, processed and maintained forms, reports, logs, records and activity journals
  • Supervised inmates clearing debris from roadways and drains
  • Inspected work sites and crew trucks for contraband, cleanliness and safety
  • Searched the building and grounds, living quarters and work areas for contraband
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.

Education

High School Diploma -

Washington County High School
2003

Skills

  • Firearms operations trained
  • Crisis intervention training
  • Self-defense techniques
  • Suicide prevention training
  • Access systems and patrol
  • Background in supervision and management
  • Corrective Action Leadership
  • Conflict Resolution Techniques
  • Route Deliveries
  • Merchandise Sales
  • Safe Vehicle Operations
  • Special Requests
  • Product Display

Certification

Certified Corrections Officer (CCO) Certified Corrections Supervisor (CCS) Certified Protection Officer (CPO)

Timeline

Route Sales Representative

Frito Lay
04.2018 - Current

Correctional Lieutenant

Departmart of Corrections, Pulaski State Prison
03.2017 - 04.2018

Correctional Sergeant

Johnson State Prison
08.2006 - 03.2017

Correctional Officer

Riverbend State Prison
06.2004 - 08.2006

High School Diploma -

Washington County High School

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