William Selby
Security Operations Center Operator
San Marcos,TX
Summary
Diligent Security professional with 4 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Security Control Room Operator
Allied Universal
Austin, TX
03.2020 - Current
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Permitted entry with escort for approved persons into secure locations.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Identified violators and escorted departing personnel to guard against theft of property.
- Oversaw entry and exit of up to dozens of employees and visitors daily.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Participated in staff meetings, special events and professional development activities.
- Monitored employee activities, confirming compliance with security regulations.
Pawn Broker
Cash Box Pawn
San Marcos, TX
10.2016 - 02.2020
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sought ways to improve processes and services provided.
Doorman /Bouncer
Chances R Bar
San Marcos, TX
04.2017 - 01.2020
- Ejected unruly patrons from premises.
- Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
- Checked IDs and closely examined patrons' faces to verify age.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
Pawn Broker
Gems Pawn Shop
Temple, TX
07.2016 - 02.2017
Loss Prevention Officer
Walmart
Seguin, TX
06.2007 - 10.2014
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Education
High School Diploma -
Temple High School
Temple, TX 08.1999 - 05.2003
Skills
Surveillance
Punctuality
Emergency Response
Safety and security
Dispatch
Security operations experience
Security camera monitoring
Problem-Solving
Data Entry
First Aid/CPR
Analytical and Critical Thinking
Cultural Awareness
Excellent Communication
Certification
Texas Private Security License
Timeline
CPR,AED, and Basic First Aid
11-2020
Security Control Room Operator
Allied Universal
03.2020 - Current
Texas Private Security License
03-2020
Doorman /Bouncer
Chances R Bar
04.2017 - 01.2020
Pawn Broker
Cash Box Pawn
10.2016 - 02.2020
Pawn Broker
Gems Pawn Shop
07.2016 - 02.2017
Loss Prevention Officer
Walmart
06.2007 - 10.2014
High School Diploma -
Temple High School
08.1999 - 05.2003