Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

William Seward

Milford,OH

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

10
10
years of professional experience

Work History

Licensed Insurance Agent

Independent
07.2019 - Current
  • Upsold additional products and services after identifying customer needs and requirements
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Provided coverage option information to assist clients in protecting assets.
  • Utilized CRM software to manage client relationships.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Area Supervisor

Kohls Department Store
07.2013 - 11.2019
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

High School Diploma -

Westwood High School
Westwood, MA

Skills

  • Policy Management Expertise
  • Licensing Requirements
  • Final Expense Insurance
  • Property and Casualty Insurance Sales
  • Quote Information
  • Client Retention
  • Customer Service and Assistance
  • Insurance Industry Knowledge
  • Life Insurance
  • Customer Follow-Up
  • Oral and Writing Communication
  • Annual Reviews

Additional Information

I am involved with the local Autism we hold annual fundraisers for the service dog at Milford High School.

I am involved with my local church

I am involved with commercial business to help get the, insured and get them involved with our fundraiser.

Timeline

Licensed Insurance Agent

Independent
07.2019 - Current

Area Supervisor

Kohls Department Store
07.2013 - 11.2019

High School Diploma -

Westwood High School

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William Seward