William Sheehan
Springfield,MA
Summary
Dynamic and results-driven technician with extensive experience at Bridgestone Retail Operations LLC. Proven expertise in vehicle diagnostics and preventive maintenance, complemented by exceptional customer service skills. Recognized for optimizing workflows and enhancing team performance, consistently delivering high-quality service and fostering strong client relationships. Committed to safety compliance and operational excellence.
Overview
12
12
years of professional experience
Work History
Lube Technician
Bridgestone Retail Operations LLC.
06.2016 - Current
Service Technician
Bridgestone Retail Operations LLC.
06.2016 - Current
Lead Technician
Bridgestone Retail Operations LLC.
06.2016 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Implemented, configured, and optimized safety standards.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
Senior Technician
Bridgestone Retail Operations LLC.
06.2016 - 06.2016
Lube Technician
Bollesmotors
01.2015 - 05.2016
Valet Captain
Valet Park of America
01.2014 - 01.2015
Barback
Nathan Bills Bar Restaurant
08.2013 - 01.2014
Facilities and Campus Services
Springfield College
05.2013 - 01.2014
Dishwasher
Frigos Deli
02.2013 - 05.2013
Education
Certificate Of Technical Studies - Automotive Repair
Porter Chester Institute
Enfield, CT05.2016
Diploma - Education
East Longmeadow
East Longmeadow, MA05.2012
Skills
- Customer service
- Dependable and responsible
- Problem-solving
- Tire changing and rotation
- Fluid checks
- Oil changes
- Safety checks
- Vehicle inspection
- Replacing parts
- Power tools
- Oil change expertise
- Multi-point inspection
- Battery replacements
- Inspecting vehicles
- Battery installation
- Safety compliance
- Customer relations
- Belt inspection
- Tools and equipment handling
- Tire damage repair
- Tire rotations
- Fluid replacement proficiency
- Preventive Maintenance
- Attention to detail
- Flexible schedule
- Automotive lift operation
- Parts ordering
- Workplace safety practices
- Filter replacement mastery
- Relationship building
- Brakes replacement
- Preventative maintenance planning
- Service scheduling
- Fuel system maintenance
- Parts management
- Transmission service experience
- Hazardous waste management
- Safety monitoring
- Record keeping accuracy
- AC Tune-up
- Brake systems
- Wheel alignment techniques
- Suspension system Know-how
- Engine steam cleaning
- Mechanical troubleshooting
- Air conditioning service
- Fuel injection servicing
- Inventory management proficiency
- Shipment receiving
- Electrical system troubleshooting
- Drive belt inspection
- Calibrating systems
- Steering system expertise
- Technical manuals
- Documentation skills
- OSHA compliance
- Engine performance analysis
- Verbal and written communication
- Exhaust systems
- Vehicle diagnostics
- Brake inspection
- Problem-solving capacity
- Emission control
- Vehicle oil change
- Bay maintenance
- Battery testing
- Labor tracking
- Gasket replacements
- Coolant systems
- Fault diagnostics
- Road testing
- Automobile repair
- Coolant flushes
- Factory maintenance
- Deadline driven
- Safety awareness
- Willing to learn
- Hardworking and dedicated
- Valid Driver's license
- Vehicle safety and maintenance
Timeline
Lube Technician
Bridgestone Retail Operations LLC.
06.2016 - Current
Service Technician
Bridgestone Retail Operations LLC.
06.2016 - Current
Lead Technician
Bridgestone Retail Operations LLC.
06.2016 - Current
Senior Technician
Bridgestone Retail Operations LLC.
06.2016 - 06.2016
Lube Technician
Bollesmotors
01.2015 - 05.2016
Valet Captain
Valet Park of America
01.2014 - 01.2015
Barback
Nathan Bills Bar Restaurant
08.2013 - 01.2014
Facilities and Campus Services
Springfield College
05.2013 - 01.2014
Dishwasher
Frigos Deli
02.2013 - 05.2013
Certificate Of Technical Studies - Automotive Repair
Porter Chester Institute
Diploma - Education
East Longmeadow
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