William Shelden
Litchfield Park,AZ
Summary
Proven to enhance customer satisfaction and efficiency, notably at Estrella Estates Gracious Retirement Living, by streamlining service operations and addressing client needs with a strong focus on cleanliness and professional appearance. Leveraged multitasking and customer service skills to improve table turnover and installation project timelines, demonstrating a commitment to excellence and teamwork.
Overview
1
1
year of professional experience
Work History
Food Waiter
Estrella Estates Gracious Retirement Living
02.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Cable Installer
Aspen Technologies
06.2023 - 07.2023
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Maintained professional appearance at all times while working on-site representing the company brand positively.
- Enhanced system performance for clients by conducting thorough testing and troubleshooting of cable connections.
- Actively participated in routine meetings to discuss progress updates, ongoing challenges, solutions, best practices sharing among teammates.
- Demonstrated flexibility when faced with changes in scheduling or project scope to meet client needs efficiently without compromising quality results.
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Reduced installation errors by carefully following guidelines and best practices for cable placement and connection.
- Streamlined the installation process through effective communication with supervisors, and other team members as needed.
Education
High School Diploma -
Trivium Prep
2001 N Bullard Ave, Goodyear, Az 8539505.2024
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional Appearance
- Memory retention
- Food safety understanding
- Order Accuracy
- Order Taking
- Table Bussing
Timeline
Food Waiter
Estrella Estates Gracious Retirement Living
02.2024 - Current
Cable Installer
Aspen Technologies
06.2023 - 07.2023
High School Diploma -
Trivium Prep
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