William Shepherd
McKinney
Summary
Experienced Regulatory Services Compliance Enforcement professional with over 10 years of expertise in conducting complex investigations and inspections to ensure adherence to federal and state regulations. Proven track record in developing and implementing effective investigative procedures, alongside the ability to train and supervise staff. Detail-oriented compliance analyst recognized for producing comprehensive reports that clearly outline investigative findings. Eager to leverage extensive experience in a dynamic organization focused on regulatory excellence.
Overview
21
21
years of professional experience
Work History
Senior Field Compliance Investigator
Texas Department of Public Safety
McKinney
01.2013 - Current
- Developed case strategies to ensure legal compliance with applicable statutes, regulations, and guidelines.
- Conducts investigations in response to complaints reported against providers to determine if violations of law or irregularities have occurred, develops solutions, and ensures the resolution process has been completed.
- Ensures regulated services meet established standards through quality assessments.
- Identifies issues, makes suitable recommendations, and implements corrections.
- Conducted investigations into suspected violations of local, state, and federal laws and regulations.
Senior HR Investigator
Affiliated Computer Services (ACS)
Dallas
01.2009 - 06.2013
- Conduct investigations into suspected employee misconduct.
- Worked as a central point of contact regarding matters affecting areas of responsibility
- Adhered to protocols for maintaining discretion in information management.
- Facilitated objective investigation through consistent communication with all involved parties.
- Conducted integrity testing and compliance audits for corporate clients to identify vulnerabilities and prevent fraud.
Area Manager/Regional Loss Prevention Investigator
GameStop Inc.
Grapevine
01.2004 - 01.2009
- Managed daily operations for 8-stores with over $1 million in annual sales/managed store inventory of over $300,00
- Computed accounting formulas to provide accurate financial reports
- Addressed customer issues and concerns efficiently
- Directed promotional campaigns and developed innovative merchandising strategies
- Supervised a staff of 40-plus employees across multiple stores
- Developed staff through succession planning
- Exceeded company goals by consistently reducing inventory shrinkage exceeding company expectations
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH01.2020
Skills
- Identifying Deficiencies
- Investigative techniques
- Report writing
- Decision-making
- Field investigations
- Regulatory Compliance Investigations
- Team Development
- Job Development
- Qualitative Research Analysis
- Performance review and improvement
- Project Management
- Skilled in Microsoft Office Applications
- Case management
References
References upon Request
Timeline
Senior Field Compliance Investigator
Texas Department of Public Safety
01.2013 - Current
Senior HR Investigator
Affiliated Computer Services (ACS)
01.2009 - 06.2013
Area Manager/Regional Loss Prevention Investigator
GameStop Inc.
01.2004 - 01.2009
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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