William Sherman
Schenectady,New York
Summary
Goal-oriented leader with a strong understanding of technology, possessing broad-based knowledge and analytical skills. Experienced in supporting customers, managing projects of varying scales, and adept at training and developing employees.
Overview
18
18
years of professional experience
1
1
Certification
Work History
TGM Supervisor/Lead Technician
Air Liquide Electronics US
10.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Supervisor of 16 technicians. Primary interface for customer on shift.
- Develop and implement Work Instructions and training documents.
- Perform advanced gas/chemical troubleshooting and repair of delivery equipment.
- Mentored staff on safety protocols and best practices to ensure compliance with industry standards.
- Nurture staff through tech-leveling process with 100% tech progression.
- Foster a culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Gas/Chemical Technician
VERSUM Materials /NSTAR
08.2015 - 10.2019
- - Gas and chemical equipment troubleshooting and preventative/repair maintenance.
- - Change out and manage gas cylinder supply.
- - Shift Lead and single point of contact for front end night shift.
- - Train and educate new employees.
Quality Control Specialist
QAR Analytical Testing - FST Technical GLOBAL FOUNDRIES
07.2014 - 08.2015
- - Daily support in both FAB and Sub FAB operations.
- - Helium leak detection and analysis of high purity gas lines using particle counters and analyzer carts.
- - Train new employees on Sub FAB support and testing.
Computer Support Specialist
St. Josephs Provincial House
10.2012 - 04.2013
- - Provided first level support for about 100 users.
- - Replaced and configured all types of desktop and notebook hardware.
- - Provided printer support to all HP LaserJet products.
Computer Support Specialist
Middleburgh Central School District
09.2007 - 10.2011
- - Maintained an Active Directory Network of over 500 computers and about 1,500 users.
- - Maintained and deployed PC’s, Notebooks, Projectors, Printers, Smartboards, Etc.
- - Responsible for pricing and purchasing all District technology needs.
- - Trained teachers on new hardware and software to help incorporate technology into their curriculum.
Education
Associates Degree - Computer Networking Systems
ITT Technical Institute
Skills
- Spec Gas related analytical equipment
- APx and Fabstream III gas delivery equipment configuration and troubleshooting
- Cleanroom Operations, OSHA-10 certified
- Conflict resolution
- Team leadership and project coordination
- Ability to mentor colleagues and new employees
- Excellent Communication Skills
- Works well in a high-pressure environment
- Self-starting and goal oriented
- Skilled in Research and Analysis
Certification
CompTIA A+ Certification in Hardware and Software.
Timeline
TGM Supervisor/Lead Technician
Air Liquide Electronics US
10.2019 - Current
Gas/Chemical Technician
VERSUM Materials /NSTAR
08.2015 - 10.2019
Quality Control Specialist
QAR Analytical Testing - FST Technical GLOBAL FOUNDRIES
07.2014 - 08.2015
Computer Support Specialist
St. Josephs Provincial House
10.2012 - 04.2013
Computer Support Specialist
Middleburgh Central School District
09.2007 - 10.2011
Associates Degree - Computer Networking Systems
ITT Technical Institute
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