William Smith
Omaha,NE
Summary
I demonstrate a wide range of skills in various areas that include physical and demanding task, which also includes offering great customer service. I have gained valuable experience and expertise, which makes me a highly qualified individual.
Overview
9
9
years of professional experience
Work History
Home Renovator ( Intern)
Sanders Renovations
11.2023 - Current
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Enhanced property value for clients through professional landscaping, gardening, and outdoor maintenance tasks.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Removed and repaired carpet and wood flooring.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Managed multiple projects, enforcing adherence to building codes and regulations.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.
- Proficient in installing drywalling , tapping, and mudding
- Accustomed to working in fast past environment to meet tight dead lines
- Assist with making keys for Homes/Apartments
Forklift Operator
Hajoca Corporation
09.2022 - 06.2023
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Contributed to sustainability efforts by properly disposing of damaged or expired products in compliance with company policies as well as local regulations.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Removed orders from storage, wrapped and staged for shipments.
- Promoted operational efficiency by maximizing loads on each transfer.
- Weighed materials or products to record weight or other production data on tags or labels.
Packer/shipper/Picker
PRO Products
02.2020 - 03.2021
- Collaborated with team members to achieve daily goals and meet company objectives.
- Recorded product, packaging and order information on specified forms.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Participated in continuous improvement initiatives, offering suggestions for process enhancements that resulted in increased efficiency.
- Labeled containers, container tags or products.
- Measured quantity, weight and dimensions to determine cost of shipping.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Promotion was awarded to become warehouse lead
Glass and Mirror Sales/Customer Service Associate
M3 Glass
02.2017 - 11.2018
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Informed customers about special promotions and provided detailed information for various products.
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Assist customers with needed glass or mirrors according to the customers needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Pipefitting Apprentice
Scott Construction
03.2016 - 01.2017
- Studied building codes and regulations to confirm compliance with safety and construction standards.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Strong communication, problem-solving and organizational skills while completing tasks and working with team.
- Studied and gained the knowledge of pipe support.
- Assisted in laying and assembling pipe systems
Sales Associate
Roof Top Systems
06.2015 - 01.2016
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Knowledge/ sales on products such as hail/coil guards, energy recovery ventilators, and power exhaust.
- Boosted customer satisfaction levels through exceptional service and addressing concerns promptly.
Education
Associate of Science - Medical Assisting
ATI Career Training Center - Dallas
Dallas, TX03.2013
High School Diploma -
A. Maceo Smith High School
Dallas, TX05.1999
Skills
- Landscaping knowledge
- Cabinet installation
- Microsoft Office
- Insulation Techniques
- Tool Proficiency
- Hardworking and Reliable
- Customer Service
- Warehouse experience
- Forklift
- Shipping and Receiving
- RF Scanner
- Order Picker
- Timely
Timeline
Home Renovator ( Intern)
Sanders Renovations
11.2023 - Current
Forklift Operator
Hajoca Corporation
09.2022 - 06.2023
Packer/shipper/Picker
PRO Products
02.2020 - 03.2021
Glass and Mirror Sales/Customer Service Associate
M3 Glass
02.2017 - 11.2018
Pipefitting Apprentice
Scott Construction
03.2016 - 01.2017
Sales Associate
Roof Top Systems
06.2015 - 01.2016
Associate of Science - Medical Assisting
ATI Career Training Center - Dallas
High School Diploma -
A. Maceo Smith High School
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