William Smith
Summary
Security operations professional with over 10 years of experience in team supervision and risk assessment. Proven track record in enhancing safety protocols and elevating customer service standards through meticulous attention to detail and effective problem-solving skills.
Overview
1
1
Certification
Work History
Unemployed
Unemployed
Houston
2025 - 2026
Supervisor
Hyatt Hotel Regency
Houston
2022 - 2025
- Supervised security staff, ensuring adherence to safety protocols and maintaining a secure environment.
- Conducted regular inspections of premises to identify potential security risks.
- Coordinated with local law enforcement during emergencies, facilitating effective response and incident management.
- Monitored surveillance systems to detect and respond to suspicious activities.
- Developed and implemented security training programs for new employees.
- Prepared incident reports detailing security breaches and responses taken.
- Collaborated with management to enhance overall workplace safety measures.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Provided security team leadership and contributed to on-call duties.
- Trained and certified security staff according to company policies and local regulations.
- Monitored security operations for compliance with established procedures, reinforcing standards and enhancing overall safety.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
Driver
Uber
Houston
2018 - 2022
- Navigated city streets to ensure timely passenger pickups and drop-offs.
- Ensured vehicle cleanliness and optimal operating conditions for safe and comfortable rides.
- Communicated effectively with passengers to enhance their travel experience.
- Utilized GPS technology to identify efficient routes and avoid delays.
- Followed safety protocols and traffic regulations during all driving activities.
- Provided assistance with luggage and special needs to enhance passenger satisfaction during rides.
- Adapted quickly to changing traffic patterns and road conditions.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Followed company safety and security policies to maintain compliance and protect passengers.
Lead Transportation Security Officer
Transportation Security Administration, TSA
Houston
2002 - 2018
- Supervised security screening operations, ensuring adherence to federal regulations and enhancing overall safety.
- Monitored and conducted passenger screening.
- Inspected baggage for prohibited items using x-ray machines, metal detectors, explosive trace detection systems.
- Conducted regular assessments of security equipment for optimal performance.
- Provided guidance and support to team members in emergency situations.
- Directed and guided team in proper procedures for responding to security incidents, promoting a culture of safety and preparedness.
- Monitored passenger flow to maintain efficient security checkpoint operations.
- Coordinated passenger traffic flow through airport security checkpoints, improving efficiency and minimizing wait times.
- Supervised a team of security officers in the performance of their duties.
- Actively monitored the performance of all security personnel under their supervision.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Upheld strong customer service standards while completing screenings.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings, and cargo.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Conducted searches of individuals and baggage for weapons and prohibited items.
Education
Rank: E2
United States Navy
United States01-2000
High School Diploma -
Nimitz High School
Houston, TX05-1999
Skills
- Security operations
- Incident reporting
- Surveillance monitoring
- Risk assessment
- Customer service
- Data entry
- Microsoft Word
- Attention to detail
- Multitasking
- Problem solving
- Effective communication
- Communication skills
- Clerical support
- Team leadership
- Leadership
- Conflict resolution
- Problem resolution
Certification
- Security Guard
Timeline
Unemployed
Unemployed
2025 - 2026
Supervisor
Hyatt Hotel Regency
2022 - 2025
Driver
Uber
2018 - 2022
Lead Transportation Security Officer
Transportation Security Administration, TSA
2002 - 2018
Rank: E2
United States Navy
High School Diploma -
Nimitz High School