William Smoot
NEWPORT,MN
Summary
Customer service expert with extensive experience in resolving complaints and boosting team performance through strategic training initiatives. Hardworking and conflict resolving.
Overview
2
2
years of professional experience
Work History
Bartending
The Tower House
Cumberland, Wisconsin
06.2025 - Current
- Assigned tasks and trained new staff in bartending techniques, liquor laws, safety procedures, and responsible alcohol service to ensure compliance and service quality.
- Stocked bar counter with glasses, ice cubes and other supplies required for bartending activities.
- Assisted in training new staff members in bartending techniques and procedures.
- Resolved customer complaints effectively, enhancing customer satisfaction and loyalty.
Sales Associate
Advanced Sportswear
Newport, MN
06.2024 - Current
- Assisted customers in selecting sportswear and equipment based on specific needs.
- Provided product advice, addressed inquiries, and guided customers to desired items.
- Resolved customer complaints professionally, contributing to a positive shopping experience and customer retention.
- Maintained cleanliness and organized merchandise displays to attract customer attention and drive sales.
Education
BBA - Finance
University of Illinois At Chicago
Chicago, IL05-2036
Skills
- Customer service
- Sales techniques
- Sales expertise
- Inventory management
- Project management
- Negotiation tactics
- Data analysis
- Data interpretation
- Microsoft Excel
- Team collaboration
- Employee training
- Financial analysis
Accomplishments
3.65 GPA as a student athlete all 4 years.
Affiliations
Baseball
Timeline
Bartending
The Tower House
06.2025 - Current
Sales Associate
Advanced Sportswear
06.2024 - Current
BBA - Finance
University of Illinois At Chicago