William Solórzano
Spanish Fork,UT
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Amiable Customer Experience Agent with 2 years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Fox Pest Control
05.2024 - 07.2024
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Customer Experience Specialist
KOTA Construction
07.2022 - 08.2023
- Updated databases with new and modified customer data.
- De-escalated customers when needed.
- Scheduled Services.
- Guided customers through troubleshooting, navigating the company site, and using services.
- Assist customers in the best way possible, making sure they are happy before the call ends.
Customer Experience Representative
Ion Solar
05.2021 - 07.2022
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided top-quality control and eliminated downtime to maximize revenue.
- Communicated with customers via phone, email, and online chats.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Handled customer complaints/escalations courteously using appropriate techniques, problem-solving skills, and follow-up logs.
- Guided customers through troubleshooting, navigating company site and using services.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
Online Personal Shopper
Elite Ops
10.2019 - 10.2020
- Maintained a robust inventory of available products, avoiding delivery delays and maximizing profits.
- A planned balanced approach combining servicing of established accounts with consistent prospecting for new business.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Education
High School Diploma -
Maple Mountain High School
05.2020
Skills
- Courteous with Strong Service Mindset
- Customer Account Management
- Creative Problem Solving
- CRM Software
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Spanish Fluency
- Computer Skills
- Salesforce CRM
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native/ Bilingual
Certification
- Electrical Training - 1 Year
Education and Training
other
Timeline
Pest Control Technician
Fox Pest Control
05.2024 - 07.2024
Customer Experience Specialist
KOTA Construction
07.2022 - 08.2023
Customer Experience Representative
Ion Solar
05.2021 - 07.2022
Online Personal Shopper
Elite Ops
10.2019 - 10.2020
High School Diploma -
Maple Mountain High School
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