William Sorm
Lowell,MA
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
3
3
years of professional experience
Work History
Business Development Manager
Autobahn USA
Westborough, MA
01.2025 - Current
- Implemented CRM strategies to improve customer engagement and retention.
- Highlighted product benefits and features during client presentations to drive engagement.
- Managed customer relationships, resulting in improved satisfaction and retention rates.
- Identified business development opportunities and executed strategies for client acquisition.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
Bank Teller
TD Bank
Nashua, NH
10.2024 - 01.2025
- Processed customer transactions efficiently and accurately.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Balanced cash drawer daily to ensure accuracy and compliance.
- Promoted bank products to enhance customer engagement and satisfaction.
Business Development Center Agent
McGovern Ford of Framingham
Framingham, Massachusetts
04.2023 - 07.2024
- Generated leads through cold calling techniques.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
Education
High School Diploma -
Taunton High School
Taunton, MA06-2018
Some College (No Degree) - Communication
University of Massachusetts, Amherst
Amherst, MASome College (No Degree) - Communication
Middlesex Community College
LowellSkills
- Customer relationship management
- Sales strategy development
- Verbal and written communication
- CRM implementation
- Performance metrics analysis
- Relationship building
- Effective communication
- Business negotiations
Languages
Khmer
Limited
Timeline
Business Development Manager
Autobahn USA
01.2025 - Current
Bank Teller
TD Bank
10.2024 - 01.2025
Business Development Center Agent
McGovern Ford of Framingham
04.2023 - 07.2024
High School Diploma -
Taunton High School
Some College (No Degree) - Communication
University of Massachusetts, Amherst
Some College (No Degree) - Communication
Middlesex Community College