WILLIAM STEPHENS
Sanford,FL
Summary
I'm an experienced and reliable Team Manager with a successful history of leading and motivating my team to meet or exceed goals, while delivering quality results. Offering excellent communication and organizational skills, with an extensive background in the handling and management of No-Fault Litigation.
Overview
8
8
years of professional experience
Work History
Litigation Team Manager
Liberty Mutual Insurance
02.2022 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Regularly reviewed case files for quality claims handling, and provided actionable feedback.
- Held regular team meetings for aligned work towards common goals.
- Regularly met with defense counsel on strategy, case resolution, and practices.
- Consistently reviewed for opportunities of mitigating legal expense cost based legal trends and opportunities.
No-Fault Litigation Adjuster
Liberty Mutual Insurance
07.2018 - 02.2022
- Expedited claim resolution by promptly responding to received litigation, working with defense and plaintiff counsels.
- Improved negotiation strategies for settlements with effective communication and tactics.
- Onboarded and mentored junior adjusters by sharing knowledge and experience, fostering a collaborative team environment for continued growth and success.
- Identified cost mitigation opportunities in litigation strategy around defendable billing practices, in which I a recipient of the President's Award.
- Knowledge of litigation practices, and docket filing.
No-Fault Claims Adjuster
Liberty Mutual Insurance
06.2016 - 07.2018
- Evaluated insurance policies and accident details to determine coverage.
- Managed incoming medical bills for appropriate payment, and treatment.
- Examined claim files for trends, and need of referral to SIU, or the need to schedule an Independent Medical Examination.
- Direct communication and working with customers to further assist in management of medical claims.
Education
Bachelor of Science: Health Science -
University of Central Florida
01.2015
Skills
- Leadership Skills
- Communication Skills
- Litigation Expertise
- Quality File Handling
- Project Management
- Analytical & Adjusting Strategies
- Customer Service
- Handling of Sensitive Information
Timeline
Litigation Team Manager
Liberty Mutual Insurance
02.2022 - Current
No-Fault Litigation Adjuster
Liberty Mutual Insurance
07.2018 - 02.2022
No-Fault Claims Adjuster
Liberty Mutual Insurance
06.2016 - 07.2018
Bachelor of Science: Health Science -
University of Central Florida
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