Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Stock

Cincinnati,Ohio

Summary

Results-driven Quality Technician at UGN with expertise in in-process inspection and corrective actions. Enhanced product quality through rigorous testing procedures and root cause analysis, significantly reducing defect rates. Strong communicator adept at collaborating with cross-functional teams to uphold quality standards and ensure customer satisfaction.

Overview

51
51
years of professional experience

Work History

Quality Technician

UGN
11.2016 - Current
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
  • Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
  • Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
  • Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.
  • Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.

Outside Sales

Keystone Brothers
02.2007 - 11.2016
  • Worked closely with outside sales representatives to jointly close complex deals requiring multiple touchpoints with prospects or clients.
  • Mentored new team members in best practices for outside sales success, sharing valuable insights from personal experiences.
  • Reduced administrative burden on outside sales representatives through efficient coordination of travel arrangements for client meetings and industry events.
  • Provided exceptional support for outside sales representatives during peak periods or absences, ensuring continued success in meeting quotas and targets.
  • Boosted sales performance by developing and implementing strategic outside sales plans.
  • Participated actively in ongoing professional development opportunities, staying current on best practices within the field of outside sales.

Account Representative

Miami Corporation
03.1974 - 05.2005
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Implemented customized account plans to meet individual client needs.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.

Education

BBA - Business

University of Louisville
Louisville, KY
01-1973

Skills

  • In-process inspection
  • Testing procedures
  • Quality training
  • Visual inspection
  • Final inspection
  • Corrective actions
  • Quality metrics
  • Dimensional inspection
  • Product testing
  • Geometric dimensioning and tolerancing
  • Precision measurement tools

Timeline

Quality Technician

UGN
11.2016 - Current

Outside Sales

Keystone Brothers
02.2007 - 11.2016

Account Representative

Miami Corporation
03.1974 - 05.2005

BBA - Business

University of Louisville

Similar Profiles

CREATE PROFILE
William Stock