William Strauss
Lancaster,PA
Summary
Motivated and conscientious young man, ready to learn and grow as a member of a productive and collaborative team. Open to new skills and ideas, and able to learn and adapt quickly. Record of solid customer service and competency in previous employment. Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
4
4
years of professional experience
Work History
Jelly Room Team Member
Kitchen Kettle Village
Intercourse, PA
05.2020 - 12.2023
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Prepared reports on sales activities
- Monitored expiration dates on food items for freshness assurance.
- Followed food safety regulations
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Prepared custom shrink wrapped packages for online and in store sales
Table Busser
Fireside Tavern
Strasburg
01.2020
- Maintained highest standard of cleanliness while efficiently meeting dining room needs in fast-paced service environment, with strong focus on customer experience and satisfaction.
Camp Counselor
Lampeter-Strasburg Outdoor Club
- Activity planning and implementation, general oversight, and food service for children grades 6-8 attending an overnight summer camp program
- Cleaning and grounds maintenance.
Clubhouse Associate
Strasburg Pool Club
Strasburg
- Balanced multiple job responsibilities to serve pool club members, including front desk registration and check-in, food service, cleaning, and grounds maintenance.
Education
Bachelor of Arts - Fine Arts
Temple University
Philadelphia, PA05-2026
Lampeter-Strasburg High School
Skills
- Organization
- Customer Service
- Problem-solving
- Flexibility
- Teamwork and Collaboration
- Money Handling
- Complaint resolution
- Technical Support
- Product Knowledge
- Attention to Detail
- Creativity and Innovation
- Training and mentoring
References
- Lelie Roman, droman@kitchenkettle.com, (717)314-6822
- Chris Dydo, CDydo@kitchenkettle.com
- Jean Walauskas, (717)475-0751
Timeline
Jelly Room Team Member
Kitchen Kettle Village
05.2020 - 12.2023
Table Busser
Fireside Tavern
01.2020
Camp Counselor
Lampeter-Strasburg Outdoor Club
Clubhouse Associate
Strasburg Pool Club
Bachelor of Arts - Fine Arts
Temple University
Lampeter-Strasburg High School
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