Summary
Overview
Work History
Education
Skills
Certification
Dedicated Professional Seeking Employment Opportunity
Accomplishments
References
Timeline
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WILLIAM STROM

Sebastopol,CA

Summary

Dedicated and results-oriented professional with a proven track record in financial management and exceptional customer service. With a solid foundation in handling monetary transactions and a keen eye for detail, I am adept at ensuring accuracy and compliance in all financial operations. My strong interpersonal skills, demonstrated by consistently leaving customers satisfied and respected, enable me to build lasting relationships and contribute to a positive atmosphere. Throughout my career, I have consistently advanced to higher positions due to my commitment to excellence and ability to adapt to evolving challenges. Ready to leverage my expertise and passion for customer satisfaction to drive success and growth in the banking sector.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Production Supervisor

NT Ventures
Santa Rosa, CA
08.2020 - 07.2023
  • Joined an operations team in August 2020
  • Rapidly advanced to Shift Lead within a month of joining
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted to Production Manager by April 2022 due to exceptional performance
  • Proficient in software tools for data management
  • Consistently met deadlines and excelled in problem-solving and communication
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Finish carpenter

uresti construction
10.2016 - 07.2019
  • Proficiency in installing custom cabinets according to design specifications and building codes
  • Understanding of carpentry principles and ability to read blueprints
  • Precise use of power tools for cutting and shaping cabinet components
  • Ability to troubleshoot installation challenges and manage time effectively
  • Strong customer service, safety compliance, and adaptability to various work environments.

Garden Retail Development Manager

Natural cannabis, Co.
Santa Rosa, CA
08.2012 - 03.2016
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Efficiently managed a team of employees
  • Created & maintained schedules
  • Drove sales up by an incredible $1.3M in clone sales alone
  • These strategies enabled us to reach a wider audience and meet customer demands quickly, contributing to the company's success.
  • Reviewed contracts before signing them on behalf of the organization.
  • Implemented creative solutions to reduce costs while maintaining quality standards.

Security and Operations Coordinator

Peace in Medicine/Sparc
Sebastopol, CA
06.2008 - 08.2011
  • Opened/closed stores
  • Compiled detailed medical records including patient histories, test results, diagnoses, treatment plans, and progress notes.
  • Provided excellent customer service
  • Explained policies, procedures and services to patients.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Assisted in the training of new employees.

Education

High School Diploma -

Tracy High School
Tracy, CA
06-2008

Skills

  • Friendly, Positive Attitude
  • Attention to Detail
  • Problem-Solving
  • Customer Relations
  • Data Entry
  • Decision-Making
  • Cultural Awareness
  • Excellent Communication
  • Multitasking
  • Team Management

Certification

  • OSHA, 8/9/2022
  • 30-Hour Outreach for General Industry

Dedicated Professional Seeking Employment Opportunity

Experienced professional with a strong background in financial management and customer service. After facing wrongful termination due to ethical reasons, I'm determined to secure stable employment to provide for my daughter and myself. As a full-time single dad, Sebastopol is our home, and finding work here is vital for us to stay rooted in the community. I'm eager to contribute my skills immediately and prove my dedication. Your consideration for a trial run would mean the world to us, offering a chance to demonstrate my abilities and ensure a brighter future. Thank you for the opportunity.

Accomplishments

  • Sales Excellence Award (Natural Cannabis, Co.): Recognized for consistently exceeding sales targets and driving clone sales to an all-time high, demonstrating exceptional sales performance and expertise in promoting cannabis products.
  • Leadership Advancement (NT Ventures): Rapidly promoted to the position of production/operations manager in acknowledgment of outstanding leadership skills, strategic vision, and ability to effectively manage teams and operations.
  • Customer Service Excellence (Natural Cannabis, Co.): Acknowledged for providing exceptional customer service as a patient consultant, consistently leaving customers satisfied and respected through genuine guidance, strain education, and answering questions.
  • Ethical Leadership Recognition (NT Ventures): Honored for upholding ethical standards and integrity in the workplace, including prioritizing safety protocols and ensuring compliance with regulatory requirements in the cannabis industry.
  • Community Engagement Award: Recognized for actively contributing to the cannabis community and fostering positive relationships with customers, colleagues, and stakeholders, reflecting dedication to making a meaningful impact beyond professional responsibilities.

References

References available upon request.

Timeline

Production Supervisor

NT Ventures
08.2020 - 07.2023

Finish carpenter

uresti construction
10.2016 - 07.2019

Garden Retail Development Manager

Natural cannabis, Co.
08.2012 - 03.2016

Security and Operations Coordinator

Peace in Medicine/Sparc
06.2008 - 08.2011

High School Diploma -

Tracy High School
WILLIAM STROM