William Tepe
Marietta,GA
Summary
Diligent customer experience associate with a strong background in promoting products and enhancing customer satisfaction in high-paced environments. Leveraged persuasive communication and product knowledge to upsell menu offerings, support brand presentation, and drive repeat patronage through exceptional service and relationship-building.
Overview
4
4
years of professional experience
Work History
Server
Metropolis Cafe
06.2025 - Current
- Deliver personalized customer experiences by assessing patron needs and preferences to drive satisfaction and repeat business
- Manage point-of-sale system operations and financial transactions while maintaining accurate order processing and revenue tracking
- Engaged guests with clear, confident menu presentations and personalized recommendations to drive sales and improve the dining experience
- Execute opening procedures and operational management to ensure consistent service delivery and brand standards
Public Care Assistant
Wellsky Healthcare
07.2023 - Current
- Demonstrate excellent interpersonal skills while providing personalized care to diverse clientele
- Coordinate with healthcare professionals to implement effective communication strategies
- Track and document detailed performance metrics to ensure quality care standards
- Adapt communication styles to effectively engage with various stakeholders
Shift Lead & Customer Experience Manager
MOD Pizza
09.2021 - 07.2023
- Led and motivated team of 5-7 staff members to exceed customer satisfaction goals
- Developed and executed promotional strategies to increase customer engagement
- Managed multiple priorities while maintaining operational excellence under pressure
- Created positive customer experiences through personalized service and problem resolution
- Trained new team members on company culture and customer engagement protocols
Education
Bachelor of Business Administration - Marketing
Georgia College & State University
Milledgeville, GA05.2027
Skills
- Strategic marketing planning
- Sales expertise
- Effective team leadership
- User experience design
- Interpersonal Communication
- Client Relations
- Point-of-Sale Systems
Timeline
Server
Metropolis Cafe
06.2025 - Current
Public Care Assistant
Wellsky Healthcare
07.2023 - Current
Shift Lead & Customer Experience Manager
MOD Pizza
09.2021 - 07.2023
Bachelor of Business Administration - Marketing
Georgia College & State University