William Thach

• Delivered high quality customer service in both café and retail marketplace environments while assisting a diverse customer base

• Communicated with customers in multiple languages such as English, Japanese, and Vietnamese to provide assistance, recommendations, and day to day service in ordering.

• Developed strong interpersonal and communication skills through constant face to face interaction in a fast paced environment.

• Managed cashier responsibilities, point of sale transactions, and order coordination accurately during high traffic business hours

• Assisted with preparation and presentation of café items while ensuring cleanliness and food safety standards were maintained

• Supported daily marketplace operations including stocking, inventory organization, product displays, and customer inquiries

• Adapted quickly to changing customer demands while multitasking between café operations and retail responsibilities
• Built strong customer relationships through attentive service, cultural communication skills, and consistent professionalism

• Assisted customers in product selection, enhancing overall shopping experience.
• Maintained accurate inventory levels through regular stock checks and replenishment.
• Operated point of sale systems efficiently, ensuring smooth transaction processes.
• Trained new associates on store procedures and customer service standards.

• Demonstrated strong leadership and technical skills as a Sergeant in the Field Artillery, overseeing artillery operations and personnel, ensuring safety and effectiveness during live fire exercises, and providing tactical guidance to unit members.
• Qualified as an Ammo Team Chief in an artillery section to safely handle Artillery rounds and hazardous waste.
• Served on several state activations.
• Certified in (CLS) Combat Lifesaver Training
• Operated military vehicles during training exercises, ensuring safety and adherence to protocols.
• Assisted in logistical planning and execution of supply distribution for unit operations.
• Mentored junior crew members on equipment handling and standard operating procedures, promoting team growth.

• Provided security services for CMD personnel and property by enforcing military laws and regulations. Preventing crime, and respond to all emergencies situations.
• Conducted force protection, anti-terrorism, area security, and closed security intelligence operations
• Trained in corrections and detention, investigations and mobility, and security.

• Represented Google as a Brand Ambassador during one of the world’s largest technology and developer conferences attended by thousands of guests, developers, media personnel, and industry professionals.

• Assisted attendees with event navigation, registration, and general customer support in high traffic environments.

• Promoted brand awareness through direct interaction with guests, developers, and industry professionals

• Maintained a professional public presence while representing the Google brand during one of the company’s flagship annual events

• Supported crowd management and line organization during major keynote and showcase events

• Demonstrated strong interpersonal and public speaking skills while engaging with diverse groups of international attendees.