William Thompson

• Interacted with National Sales Team to drive strategic sales for TNS's managed services solutions including SD-WAN, Managed WAN, and Payment Security. Established strategies for proposing, pricing, and closing deals within large national accounts.
• Created technical designs and solutions to meet customer needs.
• Reviewed unique project requirements with Operations, Service Delivery, and Client Management to ensure a smooth implementation/migration.
• Assisted sales representatives in strengthening their service and product knowledge with ongoing technical training.
• Established and managed customer pilots and trials. Outlined acceptance agreements for move from trial to deployment.
• Worked closely with Product and Marketing to continue to drive product roadmaps with a deep understanding of competitive landscape, threats, and opportunities.

Held several Engineering positions throughout my 22 year tenure with Lumen/Century Link/Level 3 transitioning through each acquisition successfully. Worked my way to leadership managing the team of National Sales Engineers.

• Manager, National Sales Engineering (11/2019 - 01/2021): Coached, and managed Sales Engineers in all areas of job performance including technical solution selling, product expertise, network designs, project management, and ongoing training.
• Senior Manager, SD-WAN Build and Activations (3/2018-11/2019): Responsible for managing team of Engineers who activated new SD-WAN customers, as well as troubleshooting and fixing existing customer SD-WAN networks. Within 8 months in this role, my team took a 2 year average of SD-WAN turn ups from 40-50 activations per month to 550. We also increased customer satisfaction and retention rates with existing SD-WAN network customers.
• Senior Manager of Technical Design Engineering & VPN Build Services (5/2017 - 3/2018): Managed a team of Engineers who streamlined systems and services for Technical Design Engineering and IPBuild. Successfully worked through challenges of combining teams, while reducing headcount, and increasing performance and efficiencies.
• Senior Manager of Technical Design Engineering Post Sales (12/2013 - 5/2017): Managed team of 34 Engineers and Technicians responsible for customer networks technical data for 4 main product sets —VPN, Internet, MNS, MSS— These 4 core components include the following technical data: BGP, IP addressing, IP VPN, Routing protocols, and IP address schema, Security, IPSEC, On-site security, Cloud-based Security, Cloud-Connect keys, Managed Router, and Managed IAD to convert TDM Voice to VoIP. Through recorded process improvements and IC metrics, was recognized for saving the organization $1.7 million a year while in this role.
• Sales Engineer (01/2009 - 12/2013): Engineered and designed customer cloud-based solutions including SONET, Private Line, IP, MPLS, IP VPN, VPLS, EVPL, EPL, Ethernet, Wave, Colocation, Video, Voice, VoIP, Enterprise and Wholesale, Security, Power, Managed Routers, Managed Security, Managed Cloud Security, Professional Services, Wholesale Voice, CDN, DDOS.
• IP Engineer (01/2005 - 12/2008): Configured, tested, and maintained private Line, Ethernet and IP networks including routing and switching networks. Configured and deployed customer and network MPLS, Internet solutions with routing protocols with RIP, OSPF, BGP, and Static. Used IPv4 and IPv6 to develop and deploy networks.

Provided technical expertise and service to the United States Army as a Private, Specialist, and Supervisor.

• As a Supervisor in Fort Riley, KS my duties included supervising a mobile telecom team which supported command centers with secured LAN/WAN and telephone. Received General and Post coins for my teams expertise in troubleshooting issues with communications. Also received 1st place in the first ever HUMMV training and navigation.
• As a Specialist while deployed in the Bosnia Conflict, I supported secured mobile phones for commanders, as well as LANWAN and telephone services for Military Intelligence command post. While stationed on top of Mount Viss for nearly 8 months, I also provided security and patrol.
• As a Private in Brad Krueznach Germany and Ft Lewis, WA, served as an entry level communications person and soldier for secured LAN/WAN and telephone services. Also participated in team sprit in Korea where we unloaded and staged vehicles and equipment for national guard and our units. Participated in WAR games with ROK soldiers.