William Thompson
Philadelphia,PA
Summary
Dedicated Healthcare Professional with experience in management and a history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Penn Medicine/ CPUP Float Pool PSA
Philadelphia
04.2023 - Current
- Responsible for arriving/departing activities of patients at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations
- Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location
365 Health Services/ Client Relations Director
Bala Cynwyd
02.2022 - 02.2023
- Scout/interview, oversee and develop internal client services coordinators
- Participate in recruiting activities including identifying, scheduling and interviewing potential external nursing candidates
- Plan and implement branch growth strategies
- External staff development including orientation, in-service education and continuing education
Marscare/ Director of Waiver Services
Fairmount
07.2021 - 02.2022
- Assure evaluation of each employee annually and establish goals for the upcoming year
- Interview and hire competent staff as needed and approved by the supervisor with emphasis on recruiting the best qualified candidates
- Meet with supervisors at routine intervals; participate in regional meetings as requested
- In collaboration with the Nursing Director, conduct intake interviews with new client families
Aveanna Healthcare/ Pediatric Client Manager
Bala Cynwyd
04.2017 - 07.2021
- Maintain and coordinate the daily schedule for a client list of patients
- Maintain a current awareness of the abilities and limitation of each field/external staff member
- Retain client loyalty and referrals by delivering clear, efficient and valuable support to all patients while providing communication with Insurance Adjusters and Nurse Case Managers
Education
Temple University
Philadelphia, PA12.2015
B.S. in Bus. Administration -
Bloomsburg University
Bloomsburg, PA05.2015
High School Diploma -
The Haverford School
Haverford, PA06.2011
Skills
- Proficient with Microsoft Excel, Word and PowerPoint
- Ability to lead management team
- Staff development and training knowledge
Timeline
Penn Medicine/ CPUP Float Pool PSA
04.2023 - Current
365 Health Services/ Client Relations Director
02.2022 - 02.2023
Marscare/ Director of Waiver Services
07.2021 - 02.2022
Aveanna Healthcare/ Pediatric Client Manager
04.2017 - 07.2021
Temple University
B.S. in Bus. Administration -
Bloomsburg University
High School Diploma -
The Haverford School