William Tickner
Jackson,MS
Summary
Dynamic sales professional with a proven track record at Hartwell Cook & Associates, excelling in identifying customer needs and boosting revenue through strategic product offerings. Skilled in sales presentations and relationship building, I thrive on closing deals and fostering repeat business. Demonstrated expertise in navigating market trends and leveraging product knowledge for client satisfaction.
Overview
28
28
years of professional experience
Work History
Principal, Inside-Outside Sales
Hartwell Cook & Associates
Jackson, MS
06.1998 - Current
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Participated in trade shows and sales events to promote products and network with potential clients.
- Developed and maintained relationships with clients to ensure repeat business.
- Educated customers on product features and technical details to highlight benefits.
- Maintained knowledge of current product offerings and pricing structures.
- Conducted presentations and product demonstrations to potential clients.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Monitored industry trends and kept abreast of new developments in the marketplace.
- Increased my sales goal last year by 131%.
Lead Customer Service Representative
Chase Manhattan Mortgage
Monroe, LA
07.1997 - 06.1998
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Sociology
Northeast Louisiana University
Monroe, LaSkills
- Sales presentations
- Product knowledge expertise
- Strong negotiation skills
- Goal-oriented mindset
- Trade show participation
- Closing sales
- Proven sales track record
- Relationship building
- Friendly and cheerful
- Positive outlook
- Problem-solving
Timeline
Principal, Inside-Outside Sales
Hartwell Cook & Associates
06.1998 - Current
Lead Customer Service Representative
Chase Manhattan Mortgage
07.1997 - 06.1998
Some College (No Degree) - Sociology
Northeast Louisiana University
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