William Trousdale
Crowley
Summary
Always trying to be the best version of myself. Building close relationships and impacting everyone I work with is a huge passion of mine. Dedicated to challenging myself to grow in every aspect of life. I truly believe in selfless leadership and always going the extra mile to help everyone I possibly can. Hardworking employee with extensive customer service background and management skillset.
Overview
6
6
years of professional experience
Work History
Menswear Specialist
Saint Bernard
Southlake
06.2023 - Current
- Coordinated shipments of incoming merchandise from vendors.
- Customer outreach thank you cards and emails with promotions.
- Utilized software programs to manage orders, returns, exchanges, and refunds.
- Conducted weekly audits of merchandise in order to identify any discrepancies or damages.
- Assisted customers with thoroughness and styling advice.
- Provided expert knowledge on the latest trends in menswear.
- Greeted customers upon arrival to the store and provided a first class shopping experience.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Assist in physical inventory counts.
- Supported web fulfillment operations and managed truck delivery schedules.
Flight Attendant
American Airlines
Charlotte
11.2021 - 05.2023
- Provided safety instructions to passengers prior to takeoff and landing.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Provided assistance to disabled passengers when necessary.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Completed paperwork related to passenger manifests accurately after each flight.
- Adhered to company policies regarding security measures and protocol at all times.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Followed safety, passenger and supply pre-flight checklists.
Menswear Manager
Tylers Texas
Fort Worth
08.2020 - 05.2021
- Supervised and trained staff in customer service, product knowledge, sales techniques, and merchandising.
- Ensured all merchandise displays were neat, organized and attractive for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Arlington Martin
Arlington, TX05-2011
Some College (No Degree) - Basic Studies
Tarrant County College
North Richland Hills, TXSkills
- Flight Safety
- Public Speaking
- Customer Service
- Scheduling
- Organization
- Inventory and Stocking
- Honest and Dependable
- Relationship Building
- Team Supervision
- Merchandise Receiving and Handling
- Strong Work Ethic
- POS Systems
- Teamwork and Collaboration
- Styling Experience
Referencces
- Matthew King Peter Millar Sales Executive-972-824-9335
- Jeff Fullmer Chief Commercial Officer at Real Manage-Fullmerz@gmail.com. 415 717 2575
- Ryan Garrett Manager at Saint Bernard Inwood-214 316 1746
- Cameron Alvarez Manager Saint Bernard Southlake-214 558 7891
- Josh Havard PGA Professional-972 979 9230
- Artie Reynoso District Manager Tyler's Texas-682 553 4941
Timeline
Menswear Specialist
Saint Bernard
06.2023 - Current
Flight Attendant
American Airlines
11.2021 - 05.2023
Menswear Manager
Tylers Texas
08.2020 - 05.2021
High School Diploma -
Arlington Martin
Some College (No Degree) - Basic Studies
Tarrant County College