William Trung
Sacramento
Summary
Dedicated professional with strong customer service skills and problem-solving abilities. Experienced in enhancing service delivery and managing daily operations in home care and food delivery industries.
Overview
1
1
Language
5
5
years of professional experience
Work History
In home care services
IHSS - In Home Supportive Services
Sacramento, California
02.2025 - Current
- Managed household errands and essential duties to maintain smooth daily operations.
- Identified and addressed customer needs promptly to enhance service delivery.
- Assisted customers with requests and provided timely answers to increase satisfaction.
- Demonstrated strong problem-solving abilities by resolving issues efficiently.
DoorDash Delivery Driver
Self Employed Services
Sacramento, CA
10.2021 - Current
- Delivered food orders promptly to customers' locations.
- Maintained communication with customers and restaurant partners throughout deliveries.
- Provided excellent customer service to ensure positive delivery experiences.
- Contacted customers prior to delivery to coordinate delivery times.
- Resolved customer inquiries and concerns professionally and courteously.
- Followed health and safety guidelines to ensure safe food handling practices.
Uber Eats Driver
Self Employed Services
Sacramento, California
09.2021 - Current
- Ensured efficient and prompt delivery of food and beverages to customers.
- Utilized GPS navigation for optimal route planning, enhancing delivery efficiency.
- Updated customers regarding delivery status and addressed special instructions.
- Collaborated with restaurants to effectively resolve order issues and customer complaints, ensuring customer satisfaction.
- Maintained positive attitude and diplomacy in interactions with customers and team members, fostering a supportive work environment.
- Maintained vehicle cleanliness while adhering to safety compliance standards during operations.
Education
High School Diploma -
Calvine High School
Sacramento, CA02-2007
Information Technology
Consumnes City College
Sacramento08-2026
Information Technology
Sacramento City College
Sacramento, CA08-2026
Skills
- Customer service
- Communication skills
- Problem solving
- Route optimization
- Emotional intelligence
- Home management
- Order coordination
- Customer relationship management
Languages
Chinese (Cantonese)
Professional
Timeline
In home care services
IHSS - In Home Supportive Services
02.2025 - Current
DoorDash Delivery Driver
Self Employed Services
10.2021 - Current
Uber Eats Driver
Self Employed Services
09.2021 - Current
High School Diploma -
Calvine High School
Information Technology
Consumnes City College
Information Technology
Sacramento City College