William Turcotte
Attleboro,MA
Summary
Dedicated Field Service Technician with strong troubleshooting and preventative maintenance skills. Known for effective customer training and complex issue resolution, contributing to enhanced client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Ds Appliance Repair
Attleboro, Massachusetts
08.2020 - 08.2026
- Provided on-site troubleshooting and technical support for clients.
- Conducted routine maintenance on machinery and systems.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Disassembled defective machines for repair or replacement of parts.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Trained customers on equipment after installation.
- Replaced faulty parts or components following diagrams or blueprints.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Inspected and tested mechanical products to locate defects or malfunctions.
Laborer/Finisher
SMT Renovations
Attleboro, Massachusetts
06.2015 - 04.2020
- Assisted in loading and unloading materials from trucks and storage areas.
- Followed safety protocols to ensure a secure work environment.
- Collaborated with team members to complete daily tasks efficiently.
- Supported skilled tradespeople in various construction activities on-site.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Operated and maintained a variety of equipment including hand and power tools.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Mixed, poured, and spread concrete, asphalt gravel, and other materials.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
Education
High School Diploma -
GBCA
Attleboro, MA06-2017
Skills
- Equipment maintenance
- Troubleshooting techniques
- Technical documentation
- Preventative maintenance
- Diagnostic tools
- Customer service
Timeline
Field Service Technician
Ds Appliance Repair
08.2020 - 08.2026
Laborer/Finisher
SMT Renovations
06.2015 - 04.2020
High School Diploma -
GBCA