William Valdez
Mira Loma,CA
Summary
Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment.
Overview
16
16
years of professional experience
Work History
Business Services Technician
AT&T
10.2012 - 03.2024
- Business services technician performing fiber runs from mpoe to RG location
- Premise Technician Repairing, installing, replacing, and providing services for various systems and equipment
- Diagnosing and troubleshooting customer service issues related to the installation of new services or existing services
- Installing and configuring network equipment such as routers, switches, modems, and other hardware components
- Conducting fiber network testing and validations, as well as site evaluations and analyses for all plans and installation guides
- Managing all telecom cabling designs for all structures and cable throughs, as well as all distributing frameworks
- Performs all aspects of installing, repairing, disconnecting, modifying, upgrading and downgrading of customer service offerings, including CPE and inside wire
- Performs inspections on CPE and takes actions based on the results of such inspections to ensure services are working properly
- Performs other miscellaneous technical, administrative and clerical functions as assigned and communicates with customers
- Build and repair AT&T Cell Towers in multiple locations throughout California
- Instal fiber connections in Sat Rooms and on Towers
- Fiber Fusion Certified for temporary connections or splice needs
- Performs all work from and including the Serving Terminal up to and including the customer premises for IP enabled products
- Assist In home experts with Cell service bundles
- Create neighborhood checks on available Fiber Optic upgrades or new installations
- Go over VoIp options for customers still on POTS
Field Technician
Directv/AT&T
09.2010 - 10.2012
- Essential Duties and Responsibilities include:
- Preparing for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers
- Planning installations by evaluating location, locating access and laying-out equipment and wiring plan
- Establishing satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards
- Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues
- Maintaining accurate records through documenting installations, services and repairs
- Maintaining and improving service and rapport with customers through listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components
- Referring to schematics, manuals and manufacturer's instructions as needed
- Maintaining a safe work environment by following safe practices and adhering to safety policies
- Ensuring adequate supply levels by inventorying stock, placing and verifying orders
Level 2 Technician
Time Warner Cable
04.2008 - 08.2010
- Install, service, disconnect video data and voice services, perform underground and aerial cable service installs and disconnects
- Configure coax drop systems, analyze, maintain and repair residential coax drop systems, phone wiring, data network equipment and service
- Maintain an accurate and complete inventory of all company issued equipment
- Communicate routine demand
- Plant maintenance and demand construction referrals
Education
High School Diploma - Basic Curriculum, computer networking, Cisco CCNA
Victor Valley High
06.2003
Skills
- Fiber optic installation
- Network troubleshooting
- Equipment maintenance
- Customer service
- Telecom systems design
- Fiber network testing
References
- Peter Caparas, 951-258-3613, Manager Network Services, AT&T
- Fred Turner, 775-240-8142, Manager Network Services, AT&T
Timeline
Business Services Technician
AT&T
10.2012 - 03.2024
Field Technician
Directv/AT&T
09.2010 - 10.2012
Level 2 Technician
Time Warner Cable
04.2008 - 08.2010
High School Diploma - Basic Curriculum, computer networking, Cisco CCNA
Victor Valley High
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