WILLIAM WALKER
Euless,TX
Summary
Hardworking candidate offers extensive experience providing excellent customer service in the airline industry. Proven ability to work in a fast-paced environment and manage various tasks with attention to detail and accuracy. Possesses excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ramp Supervisor
Southwest Airlines
06.2019 - Current
- Handled daily staffing, overtime issuing, shift trades, and disciplinary letters for Ramp Agents
- Ensure Agents are compliant with updated safety guidelines and procedures
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
- A mentor in the Southwest Airlines Mentorship Program
Ramp Agent
Southwest Airlines
10.2018 - 06.2019
- Performed pre-flight inspections of aircraft and ensured proper loading and unloading of cargo and baggage
- Collaborated with internal team to support safe and on-time departures
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Operated baggage scanners and computers to route baggage and cargo to passenger's destination.
- Trained new hire Ramp Agents on daily operations and the Commodity Tracking Tool
Head Lifeguard
Circle C Aquatics
01.2017 - 10.2018
- Oversaw staff members at each of the 4 facilities and led daily and biweekly inservice trainings
- Demonstrated excellent customer service skills while interacting with guests, answering questions and resolving conflicts
- Performed daily maintenance tasks such as cleaning filters, checking chemical levels, emptying skimmer baskets and vacuuming pools
- Trained lifeguards on proper rescue techniques, CPR and AED protocols and first aid procedures.
District Manager
SafeGuard Aquatics
05.2014 - 01.2017
- Oversaw daily operations of four separate facilities
- Oversaw staff members at each facility and led daily and biweekly inservice trainings
- Demonstrated excellent customer service skills while interacting with guests, answering questions and resolving conflicts
- Managed scheduling staff for private parties and events
- Managed supplies and deliveries for all locations
- Led and instructed New Hire and recurrent Lifeguard and CPR classes.
Education
05.2015
Skills
- Communicating Effectively
- Critical Thinking
- Service Quality
- Special Needs Travelers
- Emergency Procedures
- Towing Aircraft
- Problem Resolution
- Schedule Coordination
- Operational Efficiency
Certification
- Brake-Ride Certified
- American Red Cross Certified in the following specialties: Lifeguard & First Aid Instructor, CPR & AED for Professional Rescue Instructor, Waterfront Lifeguard, Blood Bourne Pathogens, Emergency Oxygen
Accomplishments
- DAL Station of the Year 2023
- Achieved Perfect Attendance in 2019 and 2020.
- Awarded Athletic Scholarship to Weatherford College - 2013.
- Awarded Athletic Scholarship to Ranger College - 2013.
- Awarded Academic Scholarship to Angelo State University - 2013.
- Awarded 2nd Team All-District - 2013.
- Awarded Pitcher of the Year - 2011.
References
- Jennifer Bridgeman, CX Strategy Consultant, (816) 225-8938, jennifer.bridgeman@wnco.com
- Martin Melendez, Security Investigator HDQ, (512) 818-1830, martin.melendez@wnco.com
- Gustavo Camargo, Manager Of Operations, (214) 277-3896, gustavo.camargo@wnco.com
- Landri Wenzel, Assistant Manager-Ramp, (817) 96-1751, landri.wenzel@wnco.com
- Alex Erazo, Assistant Manager - Operations, (817) 657-5977, alex.erazo@wnco.com
Timeline
Ramp Supervisor - Southwest Airlines
06.2019 - Current
Ramp Agent - Southwest Airlines
10.2018 - 06.2019
Head Lifeguard - Circle C Aquatics
01.2017 - 10.2018
District Manager - SafeGuard Aquatics
05.2014 - 01.2017
Weatherford College - ,
- Brake-Ride Certified
- American Red Cross Certified in the following specialties: Lifeguard & First Aid Instructor, CPR & AED for Professional Rescue Instructor, Waterfront Lifeguard, Blood Bourne Pathogens, Emergency Oxygen
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