Adrian Cordova
HOMESTEAD,FL
Summary
Dynamic professional with proven expertise in effective communication and organizational skills, demonstrated at United Airlines by enhancing freight tracking efficiency and minimizing boarding delays. Excelled in customer service roles at Little Caesars and Dominos Pizza, improving customer loyalty through empathetic conflict resolution. Known for collaboration and flexibility, consistently achieving high customer satisfaction and operational excellence.
Utilizes collaborative teamwork and effective communication to ensure seamless operations. Track record of maintaining high safety standards and adapting to fast-paced environments.
Overview
3
3
years of professional experience
Work History
Ramp Service Agent
United Airlines
11.2023 - 11.2024
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
Customer Service Representative
Little Caesars
08.2022 - 10.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Dominos Pizza
12.2021 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Biological Sciences
Florida International University
11200 SW 8th St, Miami, FL06-2027
High School Diploma -
Keys Gate Charter School
2325 SE 28th Ave, Homestead, FL05-2023
Skills
- Communicating Effectively
- Collaboration
- Action Oriented
- Organizational skills
- Flexibility
- People Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Ramp Service Agent
United Airlines
11.2023 - 11.2024
Customer Service Representative
Little Caesars
08.2022 - 10.2023
Customer Service Representative
Dominos Pizza
12.2021 - 07.2022
Bachelor of Science - Biological Sciences
Florida International University
High School Diploma -
Keys Gate Charter School