Adrian Cordova
Swissport USA
Conroe,TX
3
Languages
5
years of professional experience
Dynamic professional with proven expertise in effective communication and organizational skills, demonstrated at United Airlines by enhancing freight tracking efficiency and minimizing boarding delays. Excelled in customer service roles at Little Caesars and Dominos Pizza, improving customer loyalty through empathetic conflict resolution. Known for collaboration and flexibility, consistently achieving high customer satisfaction and operational excellence.
Utilizes collaborative teamwork and effective communication to ensure seamless operations. Track record of maintaining high safety standards and adapting to fast-paced environments.
Work History
Bagroom Agent
9 Months- Oversaw baggage handling operations to ensure timely delivery and customer satisfaction.
- Coordinated team activities to enhance workflow efficiency and reduce processing times.
- Trained new staff on safety protocols and operational procedures, boosting overall team performance.
- Monitored inventory levels to facilitate efficient resource allocation and minimize delays.
Customer Service Representative
8 Months- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
Ramp Service Agent
1 Year- Loaded and unloaded cargo, ensuring timely aircraft boarding.
- Participated in training programs to maintain compliance with industry regulations.
- Tracked and maneuvered freight using handheld scanners to support distribution operations.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
Customer Service Representative
1 Year 2 Months- Achieved customer call guidelines for service levels, handle time, and productivity, ensuring efficient service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled high-stress situations with professionalism, effectively resolving disputes and maintaining customer satisfaction.
Customer Service Representative
7 Months- Resolved customer complaints with empathy, enhancing customer loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions that benefited both customers and the company.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Displayed high energy and professionalism in interactions with clients and staff, fostering positive relationships.
Education
Bachelor of Science - Biological Sciences
- Honor Roll throughout my whole freshman year
High School Diploma
- Honor Roll through out Middle and High School
- Awarded AICE Diploma
- Honoree of Cambridge
- 3.9 GPA
- Ranked in Top 4% of class
Skills
Effective communication
Problem-solving skills
Positive attitude
Customer service and care
Relationship building
Baggage handling
Safety Compliance
Communicating Effectively
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Bagroom Agent
Swissport USA
10.2025 - 07.2026Read More
Customer Service Representative
Realty Florida Lending
12.2024 - 08.2025Read More
Ramp Service Agent
United Airlines
11.2023 - 11.2024Read More
Customer Service Representative
Little Caesars
08.2022 - 10.2023Read More
Customer Service Representative
Dominos Pizza
12.2021 - 07.2022Read More
Keys Gate Charter School
High School Diploma
Read More
Florida International University
Bachelor of Science from Biological Sciences
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