Ursula Williams
Locust Grove,GA
Summary
Pursuing a position within Delta airport customer service that will allow me to take advantage of my experience in planning , problem solving and provide excellent customer service
Goal-driven and skilled individual offering 20 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Bagroom/Ramp Agent
Delta Air Lines, Inc
10.2020 - Current
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
Customer Service /Gate Agent
Delta Air Lines, Hartsfield Jackson International Airport
04.2014 - 10.2020
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Streamlined gate operations for timely departures and minimized delays.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Education
Bachelor of Science - Nursing
Hampton University
Hampton, VA06.1993
High School Diploma -
Phoebus High School
Hampton, VA06.1988
Skills
- Baggage Tag Checks
- Pushback and Towing
- Heavy Lifting
- Baggage Management
- Problem-Solving
- Deicing of Aircraft
- Safety Procedures
- Loading and Unloading
- Customer Service
Timeline
Bagroom/Ramp Agent
Delta Air Lines, Inc
10.2020 - Current
Customer Service /Gate Agent
Delta Air Lines, Hartsfield Jackson International Airport
04.2014 - 10.2020
Bachelor of Science - Nursing
Hampton University
High School Diploma -
Phoebus High School
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