WILLIAM WALKER

• Managed daily operations to ensure compliance with company policies and regulations.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Supervised team performance, providing guidance and support for staff development.
• Managed staff scheduling, hiring, and training to maintain optimal branch operations.
• Facilitated training sessions to enhance employee knowledge of mortgage processes.
• Coordinated customer service efforts to efficiently resolve client inquiries and concerns, enhancing client satisfaction.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Implemented marketing strategies to promote mortgage products within the community.
• Maintained accurate records of loan applications and client interactions for audits.ensured work accuracy, neatness, and timeliness
• Liaison between sales and operations and underwriting to resolve escalations

IynrSince 1996, I have managed teams of loan officers in multi-state locations. At the peak, i had over 50 loan officers reporting to me. Until 2019, all functions of the mortgage process were under my control, including processing, underwriting, closing and funding of loans. Managed over 100 employees including loan officers, processors, branch managers, and closer/funders. Attached is a list of affiliated companies I worked for since 2005 when I merged my company into a larger organization.

• Supervised daily operations, ensuring adherence to company policies and enhancing regulatory compliance.
• Coordinated team schedules and managed resource allocation, optimizing operational efficiency across locations.
• Trained staff on operational procedures and safety protocols, fostering a culture of safety and compliance.