Summary
Overview
Work History
Education
Skills
Timeline
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William walper

romulus

Summary

Dynamic Field Service Technician with a proven track record at Integrity Lift Services, excelling in problem-solving and technical troubleshooting. Recognized for enhancing customer satisfaction through effective communication and timely service. Skilled in equipment repair and preventive maintenance, consistently delivering exceptional service quality while training junior technicians in safety protocols.

Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.

Knowledgeable [Desired Position] with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.

Overview

7
7
years of professional experience

Work History

Field Service Technician

Integrity Lift Services
04.2021 - Current
  • Conducted routine maintenance and inspections on lift equipment to ensure operational efficiency.
  • Diagnosed and repaired mechanical issues, reducing downtime for clients.
  • Provided on-site technical support, enhancing customer satisfaction through timely service.
  • Trained junior technicians in safety protocols and equipment handling procedures.
  • Collaborated with warehouse teams to coordinate delivery schedules and service requests effectively.
  • Documented service activities and repairs in compliance with regulatory standards and company policies.
  • Managed inventory of parts and tools, ensuring availability for scheduled maintenance tasks.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

Tow Truck Operator

Us Auto Supply
04.2019 - 02.2021
  • Operated tow trucks to safely recover vehicles in various conditions.
  • Conducted thorough inspections of equipment and vehicles before operations.
  • Communicated effectively with dispatch to coordinate towing assignments.
  • Assisted customers by providing clear instructions during vehicle recovery processes.

Service Technician

General RV
07.2018 - 07.2019
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

Education

HVAC

Wayne Memorial High
Wayne, MI
05-2018

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Technical troubleshooting
  • Teamwork and coordination
  • Mechanical aptitude
  • Training and mentoring
  • Valid Driver's license
  • Power tools operation
  • Repair and installation
  • Electrical troubleshooting
  • Service quality
  • Multimeter usage
  • Fault diagnosis
  • Equipment inspection
  • Diagnostic testing
  • Equipment Repair
  • Tool management
  • Accountability and work ethic
  • Work orders
  • Reading wiring diagrams
  • OSHA certification

Timeline

Field Service Technician

Integrity Lift Services
04.2021 - Current

Tow Truck Operator

Us Auto Supply
04.2019 - 02.2021

Service Technician

General RV
07.2018 - 07.2019

HVAC

Wayne Memorial High

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William walper